Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244926 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Suburban Hospital — 8600 Old Georgetown Rd, Bethesda MD, 20814

Feb 4, 2025 → Feb 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (214 biz days early)
Active: 229 biz days
Paused: 31 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jul 10, 2025
31 business days (not counted)
153d
▶ Clock Running
Status: Ready for Scheduling
Jul 10 → Feb 23, 2026
153 business days (counted)
Running total: 229 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 229 of ? biz days used
Created: Feb 5, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Jul 10 Ready for Release ⏸ Paused 31 —
Jul 10 → Feb 23 Ready for Scheduling ▶ Running 153 229
Feb 23 → Feb 23 Scheduled ▶ Running 0 229
Dispatch 1.0d
Holding 31.5d (excluded)
Coordinators 231.8d
Field Work 2.2d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
31.5 days
Coordinators
231.8 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 25, 2026 (309 days early)
📅
263.0 days Total Age
⏱️
153.8d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
230.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 153.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 230.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
230.8d / 1.0d SLA
Ready for Release
31.5d
Scheduled
1.0d / 2.0d SLA
Completed
2.2d / 1.0d SLA
Closed
0.3d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


02/23/2026 RFosbury dispatch to Rodney C for ANR.

01/22/2026 MHamersley - called 301-896-2029, spoke to Zach, he re-confirmed that they no longer have any EV300 Ventilators, they have been sold and not on premises; sent email: zb@jhmi.edu . attached email to WO.


01/08/2026 MHamersley - please cancel work order, device is not in inventory, has been sold, no other information provided.


12/08/2025 YEspino Called 301-896-3100 to speak to Zach to offer the schedule date of Jan 20 for us to go onsite. Asked to be transferred over to the CE dept, Was able to speak to him and he advised that they no longer have the devices as they sold them already. Will advised Rich as this may now be an ANR. 


11/05/2025 - RFosbury - site confirmed, working with site to schedule FSE onsite.


09/30/2025 - RFosbury - site confirmed, working with site to schedule FSE onsite.


07/10/2025 Rbailey - Rcvd email from Zach advising that these are their machines and they are looking for Proposed dates for FSE to come onsite


07/08/2025 Rbailey - Called 301.896.3100 Xfer'd to CE. Spoke with Zach Bashore. Sending email for FU 301.896.3341

zb@jhmi.edu


07/08/2025 Rbailey - Called 301.896.2228 Spoke with Thomas from PWO. He said unfortunately he doesn't handle Trilogy

🔧 Work Performed
EV300 FCO86600081 ANR
🔍 Technician Findings
NONE
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244926
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 32.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Jul 10, 1:34 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 47d 21h
🚨 154.0 business days
🗓️
▶
4 Status: Scheduled Feb 23, 9:13 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-23T00:00:00.000+0000, 2026-02-23T05:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Rodney Charles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-23T14:00:00.000+0000
⏱️
▶
2 3x Labor Added Feb 23, 5:25 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled
To: Completed
Duration in Previous: 8h 12m
⏳ 2.8 business days
🏁
Status: Closed by Rodney Charles Feb 25, 12:05 PM
From: Completed
To: Closed
Duration in Previous: 1d 18h
⏱️
▶
2 Labor Added Feb 25, 2:32 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 30m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 153.8 business days (threshold: 1.0 business days)
Exceeded by 152.8 business days
Completed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Feb 23, 9:00 AM
Created
Feb 4, 10:40 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03116656 Labor Open 0.5 $0.00 Feb 23, 5:25 PM
WL-03116657 Labor Open 7 $950.00 Feb 23, 5:25 PM
WL-03116658 Labor Open 0.5 $620.00 Feb 23, 5:25 PM
WL-03119681 Labor Open 0.016666666666667 $152.00 Feb 25, 2:32 PM

Details