Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244928 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Virtua Marlton Division — 90 Brick Rd, Marlton NJ, 08053

Feb 4, 2025 → Dec 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (256 biz days early)
Active: 116 biz days
Paused: 102 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸102d
⏸ Clock Paused
Status: Ready for Release
May 23 → Oct 21, 2025
102 business days (not counted)
37d
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Dec 16, 2025
37 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 114 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 19, 2025
2 business days (counted)
Running total: 116 of ? biz days used
Created: Feb 5, 2025 Completed: Dec 19, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Oct 21 Ready for Release ⏸ Paused 102 —
Oct 21 → Dec 16 Ready for Scheduling ▶ Running 37 113
Dec 16 → Dec 17 Scheduled ▶ Running 1 114
Dec 17 → Dec 19 Tech On Site ▶ Running 2 116
Dispatch 1.0d
Holding 102.5d (excluded)
Coordinators 115.5d
Field Work 2.0d
Billing 2.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
102.5 days
Coordinators
115.5 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
2.5 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Dec 19, 2025 (377 days early)
📅
218.0 days Total Age
⏱️
102.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
117.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 102.5 days stuck in "Ready for Release"
⏱️
Total Delay 117.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
115.0d / 1.0d SLA
Ready for Release
102.5d
Scheduled
0.5d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 SRobinson- Created follow up WO for the remaining. (WO-01327877)

12/16/2025 RArnold - Dispatching to Nkosi

12/03/2025 RFosbury not seeing inventory confirmed. Sent email to Robert <RLJones@virtua.org> and Schetter, Eric <ESchetter@virtua.org> and AEDWARD4@virtua.org to confirm inventory


10/21/2025 MK per email on 10/01/2025 Robert Jones, confirm device.


09/18/2025 Cever emailed email to Jones, Robert <RLJones@virtua.org> and Schetter, Eric <ESchetter@virtua.org> and AEDWARD4@virtua.org to confirm inventory


06/30/2025 Cever sent email to Jones, Robert <RLJones@virtua.org> and Schetter, Eric <ESchetter@virtua.org> and AEDWARD4@virtua.org to confirm inventory and schedulded FSE onsite. 

06/09/2025 Rbailey - Called 856.355.0403 Trevor Eden NA left VM for FU on Device

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244928
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 4m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 103.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 21, 9:11 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 150d 17h
🚨 38.0 business days
👷
▶
3 Technician Assigned Dec 16, 3:52 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-16T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 56d 7h
🔧
Status: Tech On Site by Nkosi Wilson Dec 16, 8:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4h 17m
⏱️
▶
2 2x Labor Added Dec 16, 11:10 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏳ 2.1 business days
✔️
Status: Completed by Nkosi Wilson Dec 18, 7:19 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 23h, 0m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Dec 22, 8:51 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 13h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 38.0 business days (threshold: 1.0 business days)
Exceeded by 37.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 16, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03040228 Labor Open 2 $237.50 Dec 16, 11:10 PM
WL-03040229 Labor Open 0.5 $155.00 Dec 16, 11:10 PM
WL-03040235 Labor Open 1 $0.00 Dec 16, 11:12 PM
WL-03044952 Labor Open 0.016666666666667 $38.00 Dec 22, 8:51 AM

Details