Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244932 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Feb 4, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (288 biz days early)
Active: 77 biz days
Paused: 109 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸109d
⏸ Clock Paused
Status: Ready for Release
May 23 → Oct 30, 2025
109 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 77 of ? biz days used
Created: Feb 5, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Oct 30 Ready for Release ⏸ Paused 109 —
Oct 30 → Oct 30 Scheduled ▶ Running 0 76
Oct 30 → Oct 31 Tech On Site ▶ Running 1 77
Dispatch 1.0d
Holding 109.5d (excluded)
Coordinators 77.0d
Field Work 2.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
109.5 days
Coordinators
77.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Oct 31, 2025 (426 days early)
📅
187.0 days Total Age
⏱️
109.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
78.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Philmon Mehari — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 30, 2025
Visit 2 Oct 31, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 109.5 days stuck in "Ready for Release"
⏱️
Total Delay 78.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
77.0d / 1.0d SLA
Ready for Release
109.5d
Scheduled
0.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
3.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 RArnold - Dispatching to Philmon for this device located at US MED in PA

09/30/2025 MHamersley - called 804-638-1824, Kayla Maynard, call went to Spanish speaking voicemail, left msg; called back and spanish lady answered phone, this is not Kayla's phone number; sent email: kmarynard@usmedequip.com


Trilogy EV300 Ventilator H296889019CD4

🔧 Work Performed
FCO86600081
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244932
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:55 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 110.0 business days
🗓️
▶
3 Status: Scheduled Oct 30, 11:08 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Philmon Mehari
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-30T12:00:00.000+0000
🔧
Status: Tech On Site by Philmon Mehari Oct 30, 11:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7m
⏱️
2x Labor Added Oct 30, 6:51 PM
Type: Labor
Status: Open
Qty: 0.75, 2.5
⏱️
▶
2 Labor Added Oct 31, 4:39 PM
Labor Added → Status: Completed
✔️
Status: Completed by Philmon Mehari
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 5h, 0m
⏳ 1.9 business days
⏱️
▶
2 Labor Added Nov 3, 3:05 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 23h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:37 PM
Invoice Number: SM-245814

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Oct 30, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
SM-245814

Work Details (4)

Name Type Status Qty Amount Date
WL-02990552 Labor Open 0.75 $155.00 Oct 30, 6:51 PM
WL-02990553 Labor Open 2.5 $237.50 Oct 30, 6:51 PM
WL-02992161 Labor Open 0.25 $0.00 Oct 31, 4:39 PM
WL-02994293 Labor Open 0.016666666666667 $38.00 Nov 3, 3:05 PM

Details