Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244935 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Atlantic General Hospital — 9733 Healthway Dr, Berlin MD, 21811

Feb 4, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (214 biz days early)
Active: 250 biz days
Paused: 10 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → Jun 9, 2025
10 business days (not counted)
144d
▶ Clock Running
Status: Ready for Scheduling
Jun 9 → Jan 8, 2026
144 business days (counted)
Running total: 220 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Feb 6, 2026
20 business days (counted)
Running total: 240 of ? biz days used
▶ Clock Running
Status: Entered
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 240 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 12, 2026
4 business days (counted)
Running total: 244 of ? biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 244 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 244 of ? biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 244 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 23, 2026
6 business days (counted)
Running total: 250 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 250 of ? biz days used
Created: Feb 5, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Jun 9 Ready for Release ⏸ Paused 10 —
Jun 9 → Jan 8 Ready for Scheduling ▶ Running 144 220
Jan 8 → Feb 6 Scheduled ▶ Running 20 240
Feb 6 → Feb 6 Entered ▶ Running 0 240
Feb 6 → Feb 12 Scheduled ▶ Running 4 244
Feb 12 → Feb 12 Entered ▶ Running 0 244
Feb 12 → Feb 12 Scheduled ▶ Running 0 244
Feb 12 → Feb 12 Entered ▶ Running 0 244
Feb 12 → Feb 23 Ready for Scheduling ▶ Running 6 250
Feb 23 → Feb 23 Scheduled ▶ Running 0 250
Dispatch 1.0d
Holding 10.5d (excluded)
Coordinators 255.3d
Field Work 0.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
10.5 days
Coordinators
255.3 days
Over SLA
Field Work
0.0 days
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 23, 2026 (311 days early)
📅
261.0 days Total Age
⏱️
144.9d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
249.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 144.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 249.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
228.7d / 1.0d SLA
Ready for Release
10.5d
Scheduled
26.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353167)

02/23/2026 RFosbury  Davon has parts on PWO and is working to transfer. Dispatching EWOto Davan.

02/12/2026 RFosbury - let TOM Purchase know we can't make it. WOrk to reschedule.

02/12/2026 RFosbury - dispatching to Rick C

02/06/2026 RFsobury dispatch to Davon C.

1/08/2025 RFosbury - Tom Purchase called back and confirmed FSE onsite for January 30th.

1/08/2025 RFosbury LVM for Tom Purchase at 410.641.9149, sent FU email to tom.purchase@titlehealth.org

12/05/2025 RFosbury - working to schedule

11/05/2025 RFosbury - site confirmed, working with site to schedule FSE onsite.

09/30/2025 - RFosbury - site confirmed, working with site to schedule FSE onsite.


06/09/2025 Rbailey - Rcvd call from 410.641.9149 Tom Purchase. He confirmed the Device. He also provided an updated email address. Updating and sending email to coordinate for Planner to Schedule

tom.purchase@titlehealth.org


06/09/2025 Rbailey - Called 410.641.9149. NA Got the VM of Tom Purchase in BioMed. Left VM for FU about 1 device

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244935
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 11.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Jun 9, 12:48 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 16d 20h
🚨 145.0 business days
👷
▶
3 Technician Assigned Jan 8, 2:01 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-30T05:00:00.000+0000, 2026-01-30T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 213d 2h
⚠️ 7.0 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 19, 4:13 PM
Scheduled For: 2026-01-30T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 27, 10:55 AM
Scheduled For: 2026-02-11T15:00:00.000+0000
⚠️ 9.0 business days
🆕
▶
4 Status: Entered Feb 6, 8:35 AM
Status: Entered → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-11T00:00:00.000+0000, 2026-02-11T05:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Davon Cox
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-10T15:00:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 6, 9:47 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-11T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 10, 12:25 PM
Scheduled For: 2026-02-13T00:00:00.000+0000
⏳ 3.0 business days
🆕
▶
4 Status: Entered Feb 12, 9:33 AM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-13T00:00:00.000+0000, 2026-02-13T05:00:00.000+0000, 2026-02-13T14:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Rick Charles
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1m
🆕
Status: Entered by Rich Fosbury Feb 12, 12:56 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 3h 21m, 0m
⚠️ 7.0 business days
📅
▶
3 Dispatch Scheduled Feb 23, 8:59 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Davon Cox
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 10d 20h
⏱️
▶
3 Labor Added Feb 23, 1:41 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Davon Cox
From: Scheduled
To: Completed
Duration in Previous: 4h 43m
🏁
Status: Closed by Davon Cox
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 25, 11:28 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254871

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 144.9 business days (threshold: 1.0 business days)
Exceeded by 143.9 business days
Scheduled
Duration: 20.6 business days (threshold: 2.0 business days)
Exceeded by 18.6 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Feb 23, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
SM-254871

Work Details (1)

Name Type Status Qty Amount Date
WL-03116245 Labor Open 0.25 $0.00 Feb 23, 1:41 PM

Details