Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244984 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 MedStar Union Memorial Hospital — 201 East University Parkway, Baltimore MD, 21239

Feb 4, 2025 → Jan 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (235 biz days early)
Active: 144 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
May 23 → Oct 9, 2025
95 business days (not counted)
21d
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Nov 11, 2025
21 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Entered
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Dec 8, 2025
17 business days (counted)
Running total: 114 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Dec 8 → Jan 22, 2026
30 business days (counted)
Running total: 144 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 144 of ? biz days used
Created: Feb 5, 2025 Completed: Jan 22, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Oct 9 Ready for Release ⏸ Paused 95 —
Oct 9 → Nov 11 Ready for Scheduling ▶ Running 21 97
Nov 11 → Nov 11 Entered ▶ Running 0 97
Nov 11 → Dec 8 Ready for Scheduling ▶ Running 17 114
Dec 8 → Jan 22 Scheduled ▶ Running 30 144
Jan 22 → Jan 22 Tech On Site ▶ Running 0 144
Dispatch 1.0d
Holding 95.5d (excluded)
Coordinators 146.0d
Field Work 0.1d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
95.5 days
Coordinators
146.0 days
Over SLA
Field Work
0.1 days
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Jan 23, 2026 (342 days early)
📅
241.0 days Total Age
⏱️
95.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
143.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 22, 2026
Visit 2 Jan 23, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 95.5 days stuck in "Ready for Release"
⏱️
Total Delay 143.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
115.6d / 1.0d SLA
Ready for Release
95.5d
Scheduled
30.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
4.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


12/08/2025 RFosbury stephanie.j.butcher@medstar.net confirmed Jan 22nd and 23rd.

12/08/2025 RFosbury - sent email to alan.o.maglinte@medstar.net offering Jan 22nd and 23rd.

12/03/2025 RFosbury working to reschedule when Mike is back or possibly other FSE.

11/11/2025 RFosbury - working to reschedule

11/10/2025 RFosbury- Spoke with Biomed eng. and suggested I send a fu email to alan.o.maglinte@medstar.net. I am proposing FSE onstie OCT 17th - 19th.

10/09/2025 MHamersley - called 410-554-2273, call went to Clin Eng Dept VM/LM; sent f/u email: alan.o.maglinte@medstar.net


09/17/2025 MHamersley - recd IB call from Alan Maglinte, he will be POC, 410-554-2273; FSE Cred: none, call POC for escort; Address is correct; sent email: alan.o.maglinte@medstar.net


08/22/2025 Rbailey - Called 410.554.2000 Xfer'd to CE. NA Left VM for FU


07/08/2025 Rbailey - Called 410.554.2000 Asked for CE. Xfer'd to VM of Heather Hurd. For After Hours asst at Union Memorial 2516 Sending email to 

heather.hurd@medstar.net


07/08/2025 Rbailey - Called 410.554.2464 The number listed in PWO. This is CardioVascular and the Cath Lab. Calling back to call BioMed

🔧 Work Performed
Device failed pre-test. Requested follow-up incident case and quote.
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01244984
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 96.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Oct 9, 2:52 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 138d 23h
🚨 22.0 business days
🆕
Status: Entered by Rich Fosbury Nov 11, 9:30 AM
From: Ready for Scheduling, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 32d 19h, 0m
🚨 17.0 business days
👷
▶
3 Technician Assigned Dec 8, 3:45 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-22T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 27d 6h
🚨 28.0 business days
💵
Expenses Added Jan 19, 5:24 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Allan Klus Jan 22, 5:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 45d 1h
⏱️
3x Labor Added Jan 22, 5:54 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 3, 115
⏱️
▶
2 4x Labor Added Jan 22, 6:01 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 29m, 0m
✔️
▶
3 Status: Completed Jan 23, 10:40 AM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
🏁
Status: Closed by Allan Klus
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Jan 27, 10:52 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252297

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 21.6 business days (threshold: 1.0 business days)
Exceeded by 20.6 business days
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 30.4 business days (threshold: 2.0 business days)
Exceeded by 28.4 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jan 22, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
SM-252297

Work Details (9)

Name Type Status Qty Amount Date
WL-03070863 Expenses Open 1 $0.00 Jan 19, 5:24 PM
WL-03075731 Labor Open 1.25 $0.00 Jan 22, 5:54 PM
WL-03075732 Labor Open 3 $0.00 Jan 22, 5:54 PM
WL-03075733 Travel Open 115 $0.00 Jan 22, 5:54 PM
WL-03075745 Labor Open 0.75 $0.00 Jan 22, 6:01 PM
WL-03075746 Expenses Open 1 $0.00 Jan 22, 6:01 PM
WL-03075747 Expenses Open 1 $0.00 Jan 22, 6:01 PM
WL-03075748 Expenses Open 1 $0.00 Jan 22, 6:01 PM
WL-03076437 Labor Open 1.5 $0.00 Jan 23, 10:44 AM

Details