Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245001 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Capital Health Regional Medical Center — 750 Brunswick Ave, Trenton NJ, 08638

Feb 4, 2025 → Jan 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (234 biz days early)
Active: 82 biz days
Paused: 158 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸158d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jan 14, 2026
158 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 82 of ? biz days used
Created: Feb 5, 2025 Completed: Jan 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Jan 14 Ready for Release ⏸ Paused 158 —
Jan 14 → Jan 23 Scheduled ▶ Running 6 82
Dispatch 1.0d
Holding 158.5d (excluded)
Coordinators 83.3d
Field Work 0.1d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
158.5 days
Coordinators
83.3 days
Over SLA
Field Work
0.1 days
Billing
1.5 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Jan 23, 2026 (342 days early)
📅
241.0 days Total Age
⏱️
158.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
82.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 158.5 days stuck in "Ready for Release"
⏱️
Total Delay 82.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
77.0d / 1.0d SLA
Ready for Release
158.5d
Scheduled
6.3d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 SRobinson- Created follow up WO for the remaining. (WO-01349800)

01/14/2026 RFosbury - Called Manny at 732-759-4956, confirmed FSE onsite Jan 21. 


 01/13/2026 RFosbury Called 609-537-7009 LVM sent FU to sent FU to mark.williams2@sodexo.com  

1/05/2026 RFosbury Called 609-537-7009 LVM sent FU to sent FU to mark.williams2@sodexo.com  

12/30/2025 YEspino Called 609-537-7009 to verify the devices in question. Was unable to speak to anybody in biomed so i left a message.


11/25/2025 YEspino Called 609-599-5021 to speak to Barry Gould to verify the devices in question. Not a good contact this number is for another hospital called Capital Health.


11/25/2025 YEspino Called 609-537-7009 to speak to Mark over the devices in question. This number is for the biomed dept, Was able to speak to Bob and he advised he woulde transfer me over but while waiting the call was dropped.


10/27/2025 RFosbury - sent FU to mark.williams2@sodexo.com  


10/09/2025 MHamersley - called (609) 537-7009, spoke to tech, she said to email Mark Williams; sent email: mark.williams2@sodexo.com  

** email to Barry bounced **


Trilogy EV300 Ventilator H328997530805

Trilogy EV300 Ventilator H33319899ACE8

Trilogy EV300 Ventilator H33320369E229

Trilogy EV300 Ventilator H33320397889F


09/18/2025 RFosbury - emailed Barry Gould <bgould@stfrancismedical.org> to confirm inventory.

🔧 Work Performed
fco81
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245001
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 3m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 159.0 business days
👷
▶
3 Technician Assigned Jan 14, 4:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-21T00:00:00.000+0000, 2026-01-21T05:00:00.000+0000, 2026-01-21T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 236d 1h
⏳ 2.9 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 16, 1:32 PM
Scheduled For: 2026-01-21T18:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Jan 16, 1:45 PM
Scheduled For: 2026-01-21T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 21, 12:10 PM
Scheduled For: 2026-01-21T14:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Jan 23, 4:37 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled
To: Completed
Duration in Previous: 9d 0h
🏁
Status: Closed by Michael Steencken Jan 23, 5:33 PM
From: Completed
To: Closed
Duration in Previous: 52m
⏳ 2.8 business days
⏱️
Labor Added Jan 27, 11:06 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 27, 11:16 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 46m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Jan 21, 9:00 AM
Created
Feb 4, 10:41 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03077115 Labor Open 2.5 $0.00 Jan 23, 4:37 PM
WL-03077116 Labor Open 7.5 $712.50 Jan 23, 4:37 PM
WL-03077117 Labor Open 2 $465.00 Jan 23, 4:37 PM
WL-03079778 Labor Open 0.016666666666667 $114.00 Jan 27, 11:06 AM

Details