Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245030 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Good Samaritan Hospital - Baltimore MD — 5601 Loch Raven Blvd, Baltimore MD, 21239

Feb 4, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (214 biz days early)
Active: 260 biz days
🕐 Clock stopped: Invoiced (Feb 23, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 77 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
115d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Nov 10, 2025
115 business days (counted)
Running total: 192 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 192 of ? biz days used
▶ Clock Running
Status: Entered
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 192 of ? biz days used
38d
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Jan 8, 2026
38 business days (counted)
Running total: 230 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 27, 2026
12 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Completed
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 27 → Feb 23, 2026
18 business days (counted)
Running total: 260 of ? biz days used
Created: Feb 5, 2025 Invoiced: Feb 23, 2026
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → May 23 Ready for Release ⏸ Paused 0 —
May 23 → May 27 Ready for Scheduling ▶ Running 1 77
May 27 → May 27 Ready for Release ⏸ Paused 0 —
May 27 → Nov 10 Ready for Scheduling ▶ Running 115 192
Nov 10 → Nov 11 Scheduled ▶ Running 0 192
Nov 11 → Nov 11 Entered ▶ Running 0 192
Nov 11 → Jan 8 Ready for Scheduling ▶ Running 38 230
Jan 8 → Jan 27 Scheduled ▶ Running 12 242
Jan 27 → Jan 27 Tech On Site ▶ Running 0 242
Jan 27 → Jan 27 Completed ▶ Running 0 242
Jan 27 → Jan 27 Tech Off Site ▶ Running 0 242
Jan 27 → Feb 23 Incomplete ▶ Running 18 260
Dispatch 1.0d
Holding 0.1d (excluded)
Coordinators 244.7d
Field Work 0.9d
Incomplete 18.0d (excluded)
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
0.1 days
Coordinators
244.7 days
Over SLA
Field Work
0.9 days
Incomplete (excluded from total)
18.0 days
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 23, 2026 (311 days early)
📅
261.0 days Total Age
⏱️
115.4d in Ready for Scheduling Longest Stage
🔄
14 transitions Status Changes
⚠️
240.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 115.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 240.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
232.0d / 1.0d SLA
Ready for Release
0.1d
Scheduled
12.7d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Incomplete
18.0d
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353174)

01/27/2026 AKlus placed in Incomplete status. Waiting on resolution of parts in SHIPPED status on PWO that are missing.

01/08/2026 RFosbury received email alan.o.maglinte@medstar.net confirmed FSE onsite Jan 26 and 27th

01/08/2026 RFosbury sent email to alan.o.maglinte@medstar.net offering Jan 26th and 27th

12/08/2025 RFosbury - sent email to alan.o.maglinte@medstar.net offering Jan 26th and 27th

11/11/2025 RFosbury - working to reschedule when Jeffrey C is ready.

11/10/2025 RFosbury - confirmed with Maglinte, Alan O <Alan.O.Maglinte@medstar.net> FSE onsite 11/19 and 11/20

11/05/2025 - RFosbury - Seeing if we can use new FSE in MD.

09/30/2025 - RFosbury - site confirmed, working with site to schedule FSE onsite.


05/16/2025 MHamersley - calling 443-444-3965, spoke to Alan, he confirmed the 6 devices and will reply to email


05/02/2025 MHamersley - called 443-444-3965, spoke to Alan, sending him and Romeo email to confirm devices, email: romeo.a.coruz@medstar.net; alan.o.maglinte@medstar.net


04/07/2025 Rbailey - Called 443.444.8000 Asked for BioMed. Xfer'd to BioMed. NA Left VM for FU

🔧 Work Performed
Attempted FCO86600081, failed Diagnostic pre-test. Time also includes setting up work area.
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245030
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 7h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 16m
🚨 115.9 business days
👷
▶
3 Technician Assigned Nov 10, 3:45 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-19T15:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 167d 0h
🆕
▶
2 Status: Entered Nov 11, 9:53 AM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Rich Fosbury
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 38.0 business days
👷
▶
3 Technician Assigned Jan 8, 4:30 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-26T05:00:00.000+0000, 2026-01-26T00:00:00.000+0000, 2026-01-26T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 58d 6h
🚨 11.9 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 26, 2:26 PM
Scheduled For: 2026-01-27T13:00:00.000+0000
🔧
▶
2 Status: Tech On Site Jan 27, 11:14 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
⏱️
▶
2 2x Labor Added Jan 27, 5:25 PM
2x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Jan 27, 6:09 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 6h 55m
🚗
Status: Tech Off Site by Allan Klus Jan 27, 6:39 PM
From: Completed, Tech Off Site
To: Tech Off Site, Incomplete
Duration in Previous: 29m, 0m
🚨 18.5 business days
🏁
Status: Closed by Allan Klus Feb 23, 6:49 AM
From: Incomplete
To: Closed
Duration in Previous: 26d 12h
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 25, 11:32 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254874

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 115.4 business days (threshold: 1.0 business days)
Exceeded by 114.4 business days
Ready for Scheduling
Duration: 38.0 business days (threshold: 1.0 business days)
Exceeded by 37.0 business days
Scheduled
Duration: 12.3 business days (threshold: 2.0 business days)
Exceeded by 10.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jan 27, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
SM-254874

Work Details (7)

Name Type Status Qty Amount Date
WL-03079802 Labor Open 1.5 $0.00 Jan 27, 11:16 AM
WL-03080549 Labor Open 3.25 $0.00 Jan 27, 5:25 PM
WL-03080551 Travel Open 114 $0.00 Jan 27, 5:26 PM
WL-03080561 Expenses Open 1 $0.00 Jan 27, 5:30 PM
WL-03080562 Expenses Open 1 $0.00 Jan 27, 5:30 PM
WL-03080563 Expenses Open 1 $0.00 Jan 27, 5:30 PM
WL-03080639 Labor Open 1 $0.00 Jan 27, 6:09 PM

Details