Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245031 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Good Samaritan Hospital - Baltimore MD — 5601 Loch Raven Blvd, Baltimore MD, 21239

Feb 4, 2025 → Jan 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (232 biz days early)
Active: 242 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 77 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
115d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Nov 10, 2025
115 business days (counted)
Running total: 192 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 192 of ? biz days used
▶ Clock Running
Status: Entered
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 192 of ? biz days used
38d
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Jan 8, 2026
38 business days (counted)
Running total: 230 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 26, 2026
11 business days (counted)
Running total: 241 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 242 of ? biz days used
Created: Feb 5, 2025 Completed: Jan 27, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → May 23 Ready for Release ⏸ Paused 0 —
May 23 → May 27 Ready for Scheduling ▶ Running 1 77
May 27 → May 27 Ready for Release ⏸ Paused 0 —
May 27 → Nov 10 Ready for Scheduling ▶ Running 115 192
Nov 10 → Nov 11 Scheduled ▶ Running 0 192
Nov 11 → Nov 11 Entered ▶ Running 0 192
Nov 11 → Jan 8 Ready for Scheduling ▶ Running 38 230
Jan 8 → Jan 26 Scheduled ▶ Running 11 241
Jan 26 → Jan 27 Tech On Site ▶ Running 1 242
Dispatch 1.0d
Holding 0.1d (excluded)
Coordinators 243.7d
Field Work 1.2d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
0.1 days
Coordinators
243.7 days
Over SLA
Field Work
1.2 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Jan 27, 2026 (338 days early)
📅
243.0 days Total Age
⏱️
115.4d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
239.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 26, 2026
Visit 2 Jan 27, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 115.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 239.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
232.0d / 1.0d SLA
Ready for Release
0.1d
Scheduled
11.7d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/08/2026 RFosbury received email alan.o.maglinte@medstar.net confirmed FSE onsite Jan 26 and 27th

01/08/2026 RFosbury sent email to alan.o.maglinte@medstar.net offering Jan 26th and 27th

12/08/2025 RFosbury - sent email to alan.o.maglinte@medstar.net offering Jan 26th and 27th

12/03/2025 RFosbury - working to reschedule

11/10/2025 RFosbury - confirmed with Maglinte, Alan O <Alan.O.Maglinte@medstar.net> FSE onsite 11/19 and 11/20

10/27/2025 RFosbury - will use Jeffery when he is done training.

09/30/2025 - RFosbury - site confirmed, working with site to schedule FSE onsite.


05/16/2025 MHamersley - called 443-444-3965, spoke to Alan, he confirmed the 6 devices and will reply to email


05/02/2025 MHamersley - called 443-444-3965, spoke to Alan, sending him and Romeo email to confirm devices, email: romeo.a.coruz@medstar.net; alan.o.maglinte@medstar.net


04/07/2025 Rbailey - Called 443.444.8000 Asked for BioMed. Xfer'd to BioMed. NA Left VM for FU

🔧 Work Performed
Attempted FCO86600081 on two devices. Diagnostic pretest failed on both. Follow-up incident WOs requested.
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245031
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 7h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 16m
🚨 115.9 business days
👷
▶
3 Technician Assigned Nov 10, 3:48 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-19T15:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 167d 0h
🆕
Status: Entered by Rich Fosbury Nov 11, 9:57 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 18h 9m, 0m
🚨 38.0 business days
👷
▶
3 Technician Assigned Jan 8, 4:31 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-26T05:00:00.000+0000, 2026-01-26T00:00:00.000+0000, 2026-01-26T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 58d 6h
🚨 11.9 business days
🔧
Status: Tech On Site by Allan Klus Jan 26, 5:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 0h
⏱️
3x Labor Added Jan 26, 5:20 PM
Type: Labor
Status: Open
Qty: 3, 0.5, 2.5
💵
7x Expenses Added Jan 26, 5:37 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 118, 114
⏱️
▶
2 Labor Added Jan 27, 10:23 AM
Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 118
⏱️
Labor Added Jan 27, 2:06 PM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Allan Klus Jan 27, 6:11 PM
From: Tech On Site
To: Completed
Duration in Previous: 1d 0h
🏁
Status: Closed by Allan Klus Jan 27, 6:23 PM
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 2.7 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 11:40 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 17h, 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 31, 4:48 PM
Invoice Number: SM-252511

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 115.4 business days (threshold: 1.0 business days)
Exceeded by 114.4 business days
Ready for Scheduling
Duration: 38.0 business days (threshold: 1.0 business days)
Exceeded by 37.0 business days
Scheduled
Duration: 11.3 business days (threshold: 2.0 business days)
Exceeded by 9.3 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jan 26, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
SM-252511

Work Details (13)

Name Type Status Qty Amount Date
WL-03079280 Labor Open 3 $0.00 Jan 26, 5:20 PM
WL-03079281 Labor Open 0.5 $0.00 Jan 26, 5:20 PM
WL-03079282 Labor Open 2.5 $0.00 Jan 26, 5:20 PM
WL-03079332 Expenses Open 1 $0.00 Jan 26, 5:37 PM
WL-03079333 Expenses Open 1 $0.00 Jan 26, 5:37 PM
WL-03079334 Expenses Open 1 $0.00 Jan 26, 5:37 PM
WL-03079335 Expenses Open 1 $0.00 Jan 26, 5:37 PM
WL-03079336 Expenses Open 1 $0.00 Jan 26, 5:37 PM
WL-03079337 Travel Open 118 $0.00 Jan 26, 5:37 PM
WL-03079338 Travel Open 114 $0.00 Jan 26, 5:37 PM
WL-03079719 Labor Open 3 $0.00 Jan 27, 10:23 AM
WL-03079725 Travel Open 118 $0.00 Jan 27, 10:25 AM
WL-03080029 Labor Open 2 $0.00 Jan 27, 2:06 PM

Details