Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245093 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 MedStar Georgetown University Hospital — 3800 Reservoir Rd NW, Washington DC, 20007

Feb 4, 2025 → Jan 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (234 biz days early)
Active: 82 biz days
Paused: 158 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸158d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jan 14, 2026
158 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 82 of ? biz days used
Created: Feb 5, 2025 Completed: Jan 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Jan 14 Ready for Release ⏸ Paused 158 —
Jan 14 → Jan 23 Scheduled ▶ Running 6 82
Dispatch 1.0d
Holding 158.5d (excluded)
Coordinators 84.0d
Field Work 0.0d
Billing 3.1d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
158.5 days
Coordinators
84.0 days
Over SLA
Field Work
0.0 days
Billing
3.1 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Jan 23, 2026 (342 days early)
📅
241.0 days Total Age
⏱️
158.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
85.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
36 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Jan 20, 2026
Visit 2 Jan 21, 2026
Visit 3 Jan 22, 2026
Visit 4 Jan 23, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 158.5 days stuck in "Ready for Release"
⏱️
Total Delay 85.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
77.0d / 1.0d SLA
Ready for Release
158.5d
Scheduled
7.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.7d / 1.0d SLA
07e-Partial Project
4.5d
WO Correction Needed
1.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/14/2026 RFosbury confirmed FSE onsite Jan 20th - Jan 23rd

01/14/2026 RFosbury called 202-444-4229 was transferred to respiratory at 202-444-2783 LVM for Ricky William. Sending FU email  

01/12/2026 RFosbury - called 202-444-3509 and spoke with Alex Bele, sent FU email to bele.alex@medstar.net


12/18/2025 YEspino Called 202-444-4229 to speak to Alemneh to verify the Vents in question. Was unable to pseak to them so i left a message.


12/18/2025 YEspino Called 202-444-6625 to speak to Alex to verify the devices in question. Was unable to speak to them so i left a message.


12/02/2025 YEspino Called 202-444-4229 to speak to Alemneh to verify the EV300 Vents in question. Was sent to vm so i left a message.


12/02/2025 YEspino Called 202-444-6625 to speak to Alex for the EV300 Vents in question. Was unable to speak to him so i left a message.


11/24/2025 YEspino Called 202-444-4229 to speak to Alemneh Dejene to verify the devices in question. Was unable to speak to him so i left a message.


11/24/2025 YEspino Called 202-444-6625 to speak to Alex over the devices in question. Was unable to speak to him so i left a message.


10/24/2025 MHamersley - called 202-444-6625, call went to VM/LM; sent f/u email: bele.alex@medstar.net & Ricky.L.Williams@medstar.net

Ricky Williams, Clinical Manager, Respiratory Therapy Department


10/06/2025 RFosbury - sent f/u email: bele.alex@medstar.net to confirm inventory.


09/23/2025 MHamersley - called 202-444-6625, spoke to Alex, sending him f/u email: bele.alex@medstar.net


05/27/2025 MHamersley - called 202-444-6625, spoke to Alex, he will look at email today and respond; called back, went to VM/LM asking about his V60 vents and wanting to schedule all recalls at same time.


05/13/2025 MHamersley - called 202-444-6625, rang once disconnected, called back spoke to Alex, sent email: bele.alex@medstar.net

🔧 Work Performed
FCO86600081
🔍 Technician Findings
good working conditions
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245093
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 159.0 business days
📅
▶
3 Dispatch Scheduled Jan 14, 10:27 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Rick Charles
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 235d 19h
📅
Dispatch Scheduled by Rich Fosbury Jan 14, 10:36 AM
Scheduled For: 2026-01-20T14:00:00.000+0000
⏳ 4.0 business days
💵
2x Expenses Added Jan 20, 12:49 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
8x Labor Added Jan 20, 6:17 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 4.25, 0.5, 1, 168
⏱️
7x Labor Added Jan 21, 5:04 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 9.5, 1, 2
⏳ 2.9 business days
⏱️
14x Labor Added Jan 23, 3:40 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 9, 2, 3.5, 1, 168
💵
2x Expenses Added Jan 23, 5:11 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Jan 23, 5:17 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Jan 23, 5:56 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rick Charles
From: Scheduled
To: Completed
Duration in Previous: 9d 7h
🏁
Status: Closed by Rick Charles
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.7 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 27, 11:15 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Jan 29, 1:06 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 1h
⏳ 2.0 business days
🏁
Status: Closed by Rick Charles Jan 30, 2:20 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 1h
⏳ 4.0 business days
⏱️
Labor Added Feb 4, 2:29 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 4, 2:35 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 0h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 48m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Jan 20, 9:00 AM
Created
Feb 4, 10:41 PM
Invoice #
N/A

Work Details (36)

Name Type Status Qty Amount Date
WL-03071684 Expenses Open 1 $0.00 Jan 20, 12:49 PM
WL-03071685 Expenses Open 1 $0.00 Jan 20, 12:49 PM
WL-03072420 Labor Open 4.25 $310.00 Jan 20, 6:17 PM
WL-03072421 Labor Open 5 $475.00 Jan 20, 6:17 PM
WL-03072422 Labor Open 0.5 $0.00 Jan 20, 6:17 PM
WL-03072423 Expenses Open 1 $0.00 Jan 20, 6:17 PM
WL-03072424 Expenses Open 1 $0.00 Jan 20, 6:17 PM
WL-03072425 Expenses Open 1 $0.00 Jan 20, 6:17 PM
WL-03072426 Travel Open 168 $0.00 Jan 20, 6:17 PM
WL-03072427 Travel Open 2 $0.00 Jan 20, 6:17 PM
WL-03073841 Labor Open 0.5 $0.00 Jan 21, 5:04 PM
WL-03073842 Labor Open 9.5 $950.00 Jan 21, 5:04 PM
WL-03073843 Labor Open 0.5 $620.00 Jan 21, 5:04 PM
WL-03073844 Expenses Open 1 $0.00 Jan 21, 5:04 PM
WL-03073845 Expenses Open 1 $0.00 Jan 21, 5:04 PM
WL-03073846 Travel Open 2 $0.00 Jan 21, 5:04 PM
WL-03073847 Travel Open 2 $0.00 Jan 21, 5:04 PM
WL-03076960 Labor Open 0.5 $0.00 Jan 23, 3:40 PM
WL-03076961 Labor Open 9 $712.50 Jan 23, 3:40 PM
WL-03076962 Labor Open 0.5 $465.00 Jan 23, 3:40 PM
WL-03076963 Labor Open 0.5 $0.00 Jan 23, 3:40 PM
WL-03076964 Labor Open 2 $237.50 Jan 23, 3:40 PM
WL-03076965 Labor Open 3.5 $155.00 Jan 23, 3:40 PM
WL-03076966 Expenses Open 1 $0.00 Jan 23, 3:40 PM
WL-03076967 Expenses Open 1 $0.00 Jan 23, 3:40 PM
WL-03076968 Expenses Open 1 $0.00 Jan 23, 3:40 PM
WL-03076969 Expenses Open 1 $0.00 Jan 23, 3:40 PM
WL-03076970 Travel Open 2 $0.00 Jan 23, 3:40 PM
WL-03076971 Travel Open 2 $0.00 Jan 23, 3:40 PM
WL-03076972 Travel Open 2 $0.00 Jan 23, 3:40 PM
WL-03076973 Travel Open 168 $0.00 Jan 23, 3:40 PM
WL-03077194 Expenses Open 1 $0.00 Jan 23, 5:11 PM
WL-03077195 Expenses Open 1 $0.00 Jan 23, 5:11 PM
WL-03077209 Expenses Open 1 $0.00 Jan 23, 5:17 PM
WL-03077266 Labor Open 1.5 $0.00 Jan 23, 5:56 PM
WL-03091414 Labor Open 0.016666666666667 $380.00 Feb 4, 2:29 PM

Details