📍 Technical Gas Products — 1583 Sulphur Spring Rd, Halethorpe MD, 21227
Feb 4, 2025 → Nov 26, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (271 biz days early)
Active: 96 biz days
Paused: 107 biz days
🕐 Clock stopped: Completed (Nov 27, 2025)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸107d
⏸ Clock Paused
Status: Ready for Release
May 23 → Oct 28, 2025
107 business days (not counted)
19d
▶ Clock Running
Status: On Hold
Oct 28 → Nov 25, 2025
19 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 25 → Nov 27, 2025
1 business day (counted)
Running total: 96 of ? biz days used
Created: Feb 5, 2025Completed: Nov 27, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 5 → Feb 5
Created
▶ Running
0
0
Feb 5 → May 23
Ready for Scheduling
▶ Running
76
76
May 23 → Oct 28
Ready for Release
⏸ Paused
107
—
Oct 28 → Nov 25
On Hold
▶ Running
19
95
Nov 25 → Nov 27
Scheduled
▶ Running
1
96
Dispatch1.0d
Holding126.8d (excluded)
Coordinators78.5d
Billing1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
126.8 days
Coordinators
78.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 5, 2025
Due: Dec 31, 2026
Completed: Nov 27, 2025 (399 days early)
📅
204.0 daysTotal Age
⏱️
107.5d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
77.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay107.5 days stuck in "Ready for Release"
⏱️
Total Delay77.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
77.0d / 1.0d SLA
Ready for Release
107.5d
On Hold
19.3d
Scheduled
1.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/25/2025 RArnold - Dispatching to Alberto per Fady
10/28/2025 MHamersley - called 410-242-0268, no answer/unable to leave msg; Site is still listed as "Temporarily Closed"; email: lbertoula@o2fafe.com *email bounced*;
09/30/2025 MHamersley - called 410-242-0268, no answer/unable to leave msg; Site is listed as "Temporarily Closed"; called 443-983-5829, Lorraine Bertoula; call went to VM/LM; trying to verify Closure and location of Vents; called 443-983-5929, AI operator said caller isn't accepting calls; sent emails: lbertoula@o2fafe.com & lbertuola@tgpoxygen.com
07/08/2025 Rbailey - Called 410.808.0238 Contact under this location in PSMX. Spoke with Christine Eremento. She advised that she no longer works for them
07/08/2025 Rbailey - Called 410.242.0268 Phone just Rang and Rang. Per Google site is Temporarily Closed
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
FCO 81 EV300
CSR – signed and uploaded to ServiceMax - YES
📞
Live Call_No Answer Unable to Leave Message
Completed Oct 28, 2025
10/28/2025 MHamersley - called 410-242-0268, no answer/unable to leave msg; Site is still listed as "Temporarily Closed"
To: lbertoula@o2fafe.com; lbertuola@tgpoxygen.com
CC: central.scheduling@emsar.com; cristina.everetts@emsar.com; rich.fosbury@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: FSN86600081- 2024-CC-SRC-013 - Trilogy Evo_EV300 Flow Sensor Nebulized Aerosol Deposition - US - UMDC REV B(1).pdf, ASP Authorization Letter EMSAR 11-02-2023.pdf
Subject: Philips Field Safety Notice - FCO86600081 - Philips Trilogy EV300 Ventilator - Technical Gas Products - Halethorpe, MD - WO-12156081
Body:
Good Af
📞
Live Call_No Answer Unable to Leave Message
Completed Sep 30, 2025
09/30/2025 MHamersley - called 443-983-5929, AI operator said caller isn't accepting calls; sent emails: lbertoula@o2fafe.com & lbertuola@tgpoxygen.com
📧
Live Call_Followed Up With Email
Completed Sep 30, 2025
09/30/2025 MHamersley - called 443-983-5829, Lorraine Bertoula; call went to VM/LM; trying to verify Closure and location of Vents; sent email: lbertoula@o2fafe.com
📞
Live Call_No Answer Unable to Leave Message
Completed Sep 30, 2025
09/30/2025 MHamersley - called 410-242-0268, no answer/unable to leave msg; Site is listed as "Temporarily Closed"
📞
Live Call_ Asked to Call Back
Completed Jul 8, 2025
07/08/2025 Rbailey - Called 410.808.0238 Contact under this location in PSMX. Spoke with Christine Eremento. She advised that she no longer works for them
📞
Live Call_No Answer Unable to Leave Message
Completed Jul 8, 2025
07/08/2025 Rbailey - Called 410.242.0268 Phone just Rang and Rang. Per Google site is Temporarily Closed