Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245149 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Virtua-Wjhs Support Serv Center — 20 W Stow Rd Ste 3, Marlton NJ, 08053

Feb 4, 2025 → Sep 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (317 biz days early)
Active: 83 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (Sep 21, 2025)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
May 23 → Sep 10, 2025
74 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 15, 2025
3 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 21, 2025
4 business days (counted)
Running total: 83 of ? biz days used
Created: Feb 5, 2025 Completed: Sep 21, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Sep 10 Ready for Release ⏸ Paused 74 —
Sep 10 → Sep 15 Scheduled ▶ Running 3 79
Sep 15 → Sep 21 Tech On Site ▶ Running 4 83
Dispatch 1.0d
Holding 74.5d (excluded)
Coordinators 81.0d
Field Work 5.0d
Billing 30.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
74.5 days
Coordinators
81.0 days
Over SLA
Field Work
5.0 days
Over SLA
Billing
30.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Sep 21, 2025 (466 days early)
📅
158.0 days Total Age
⏱️
77.0d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
88.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Nkosi Wilson — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 15, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 18, 2025
Visit 4 Sep 19, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 77.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 88.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
77.0d / 1.0d SLA
Ready for Release
74.5d
Scheduled
4.0d / 2.0d SLA
Tech On Site
5.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
WO Correction Needed
0.8d
Ready to Bill
7.0d / 1.0d SLA
Invoiced
14.0d
Billing Correction Needed
8.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/16/2025 Jsackett - Deleted SM-242062, returned WO to Billing Correction for Update + Rebill. See Corrective Action notes for more info

09/15/2025 SRobinson- Created follow up WO for the remaining. (WO-01304439)

09/10/2025 EMartin dispatching to FSE to order parts for onsite start date of 09/15/25 of remaining devices

06/30/2025 Cever sent email to Jones, Robert <RLJones@virtua.org> and Schetter, Eric <ESchetter@virtua.org> and AEDWARD4@virtua.org to confirm inventory and schedulded FSE onsite. 

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245149
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 3m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 75.0 business days
👷
▶
3 Technician Assigned Sep 10, 10:59 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 109d 19h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-15T16:00:00.000+0000, 2025-09-15T12:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Sep 15, 10:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
⏱️
3x Labor Added Sep 15, 10:21 PM
Type: Labor
Status: Open
Qty: 7, 1.5
⏳ 2.2 business days
⏱️
3x Labor Added Sep 17, 9:16 PM
Type: Labor
Status: Open
Qty: 7, 1.5
⏳ 2.3 business days
⏱️
2x Labor Added Sep 20, 2:17 AM
Type: Labor
Status: Open
Qty: 3, 2
⏱️
2x Labor Added Sep 20, 2:49 AM
Type: Labor
Status: Open
Qty: 3, 2
⏳ 0.0 business days
✔️
▶
3 Status: Completed Sep 21, 5:47 AM
Status: Completed → Expenses Added → Status: Closed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Nkosi Wilson
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Sep 22, 10:12 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 4h
🏁
Status: Closed by Douglas Pearce Sep 22, 4:35 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 22m
⏳ 2.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 8:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Sep 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 19h
🚨 14.0 business days
💵
Status: Billing Review by Jane Sackett Oct 16, 4:15 PM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 20d 12h, 0m
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Oct 28, 11:54 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Allison Belyea
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 11d 19h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Oct 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 16h
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:40 AM
Invoice Number: SM-245183

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Sep 15, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
SM-245183

Work Details (12)

Name Type Status Qty Amount Date
WL-02936812 Labor Open 7 $0.00 Sep 15, 10:21 PM
WL-02936811 Labor Open 1.5 $0.00 Sep 15, 10:21 PM
WL-02936813 Labor Open 1.5 $0.00 Sep 15, 10:21 PM
WL-02939855 Labor Open 7 $0.00 Sep 17, 9:16 PM
WL-02939854 Labor Open 1.5 $0.00 Sep 17, 9:16 PM
WL-02939856 Labor Open 1.5 $0.00 Sep 17, 9:16 PM
WL-02943462 Labor Open 3 $475.00 Sep 20, 2:17 AM
WL-02943463 Labor Open 2 $310.00 Sep 20, 2:17 AM
WL-02943468 Labor Open 3 $475.00 Sep 20, 2:49 AM
WL-02943469 Labor Open 2 $310.00 Sep 20, 2:49 AM
WL-02943730 Expenses Open 1 $0.00 Sep 21, 5:49 AM
WL-02986429 Labor Open 0.016666666666667 $152.00 Oct 28, 11:54 AM

Details