📍 Lincoln County EMS — 1056 Global Dr, Lincolnton GA, 30817
Feb 5, 2025 → Oct 18, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (49 biz days early)
Active: 152 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: On Hold
Feb 5 → Apr 17, 2025
50 business days (counted)
Running total: 50 of ? biz days used
26d
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 76 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jun 30, 2025
24 business days (not counted)
76d
▶ Clock Running
Status: Ready for Scheduling
Jun 30 → Oct 17, 2025
76 business days (counted)
Running total: 152 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 152 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 18, 2025
0 business days (counted)
Running total: 152 of ? biz days used
Created: Feb 5, 2025Completed: Oct 18, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 5 → Feb 5
Created
▶ Running
0
0
Feb 5 → Apr 17
On Hold
▶ Running
50
50
Apr 17 → May 23
Ready for Scheduling
▶ Running
26
76
May 23 → Jun 30
Ready for Release
⏸ Paused
24
—
Jun 30 → Oct 17
Ready for Scheduling
▶ Running
76
152
Oct 17 → Oct 17
Assigned
▶ Running
0
152
Oct 17 → Oct 18
Scheduled
▶ Running
0
152
Dispatch0.0d
Holding75.5d (excluded)
Coordinators104.3d
Billing5.0d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
75.5 days
Coordinators
104.3 days
Over SLA
Billing
5.0 days
Over SLA
Created: Feb 5, 2025
Due: Dec 31, 2025
Completed: Oct 18, 2025 (74 days early)
📅
177.0 daysTotal Age
⏱️
76.5d in Ready for SchedulingLongest Stage
🔄
8 transitionsStatus Changes
⚠️
105.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 392 days old
🚨
Primary Delay76.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay105.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
51.0d
Ready for Scheduling
103.3d / 1.0d SLA
Ready for Release
24.5d
Scheduled
1.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
FMessak- “Admin WO only- closed WO with ANR, IPCR, DocuSign and no travel. “
09/11/2025 EMartin rcvd email from Casey "Please disregard my recent email. I see in the chain that only 2 of our LS’s need service. I am packaging the two defective devices for shipping today."
09/11/2025 EMartin rcvd email from Casey loaners have been rcvd requesting contact on next direction waiting for resource confirmation from field to schedule
06/30/2025 EMartin rcvd email from Casey "Contact is correct. We have 3 devices S/N listed below.
7022000847
7022002664
7022000848" looped in Fady to assist with scheduling
04/23/2025 EMartin sent follow up email to cbroom@lincolncountyga.gov for update on devices
04/11/2025 YEspino Called 706-359-4855 to speak to Casey to verify the Defibs in question. Was advised that they would be out of office till Monday morning. Will be sending him an email. Email:cbroom@lincolncountyga.gov
04/09/2025 YEspino Called 706-359-4855 to speak to Casey Broom to verify 2 Defib devices in question. Was advised that he is out of office and will be back next week.
🔧Work Performed
“Admin WO only- closed WO with ANR, IPCR, DocuSign and no travel. “
⚠️Problem Description
Visit #1 - Tempus LS Manual Pacing
📄Description
Philips Healthcare Tempus Pro Patient Monitor
📞Call Description
FCO86700002
📧
Email: Philips Field Safety Notice - FCO86700002 - Philips Tempus LS - Lincoln County EMS - Lincolnton, GA - WO-11854216
Completed Apr 11, 2025
To: cbroom@lincolncountyga.gov
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; erin.martin@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: --none--
Subject: Philips Field Safety Notice - FCO86700002 - Philips Tempus LS - Lincoln County EMS - Lincolnton, GA - WO-11854216
Body:
Hi Casey,
Thank you for taking my call today. As discussed, I am reaching out to you regarding a Field Safety Notice issued by Philips for the Tempus LS. Philips has released a Field Change Order re
📞
Live Call_Asked To Call Back
Completed Apr 11, 2025
04/11/2025 YEspino Called 706-359-4855 to speak to Casey to verify the Defibs in question. Was advised that they would be out of office till monday morning. Will be sending him an email. Email:cbroom@lincolncountyga.gov
📞
Live Call_Asked To Call Back
Completed Apr 9, 2025
04/09/2025 YEspino Called 706-359-4855 to speak to Casey Broom to verify 2 Defib devices in question. Was advised that he is out of office and will be back next week.
📅
WO-01245215 - FCO - Tempus Pro - Lincolnton - Lincoln County EMS
Oct 17, 2025 8:00am – 5:00pm
Work Order: WO-01245215
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-11854216
Location: Lincoln County EMS
Address: 1056 Global Dr, Lincolnton, GA 30817
Manufacturer: Philips Healthcare
Model #: Tempus Pro
Serial #: 7022.000847
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2
Timeline
📋
Work Order Created Feb 5, 10:08 AM
Work Order:WO-01245215
Type:FCO
Priority:PC
⏸️
Status: On Hold by Diana CoxFeb 5, 10:15 AM
From:Entered
To:On Hold
Duration in Previous:7m
🚨51.0 business days
📅
Status: Ready for Scheduling by Mandy NewmanApr 17, 1:39 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:71d 2h
🚨27.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 23, 3:49 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:36d 2h
🚨25.0 business days
📅
Status: Ready for Scheduling by Erin MartinJun 30, 4:03 PM