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← WO Overview

WO-01245237 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Public Health Management Corp — 1500 Market St, Philadelphia PA, 19102

Feb 5, 2025 → Nov 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (27 biz days early)
Active: 148 biz days
Paused: 50 biz days
🕐 Clock stopped: Invoiced (Nov 19, 2025)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: On Hold
Feb 5 → Apr 17, 2025
50 business days (counted)
Running total: 50 of ? biz days used
26d
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 76 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
May 23 → Aug 6, 2025
50 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 8, 2025
2 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Entered
Aug 8 → Aug 8, 2025
0 business days (counted)
Running total: 78 of ? biz days used
66d
▶ Clock Running
Status: On Hold
Aug 8 → Nov 13, 2025
66 business days (counted)
Running total: 144 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 144 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 17, 2025
2 business days (counted)
Running total: 146 of ? biz days used
▶ Clock Running
Status: Completed
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 146 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 19, 2025
2 business days (counted)
Running total: 148 of ? biz days used
Created: Feb 5, 2025 Invoiced: Nov 19, 2025
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Apr 17 On Hold ▶ Running 50 50
Apr 17 → May 23 Ready for Scheduling ▶ Running 26 76
May 23 → Aug 6 Ready for Release ⏸ Paused 50 —
Aug 6 → Aug 6 Assigned ▶ Running 0 76
Aug 6 → Aug 8 Scheduled ▶ Running 2 78
Aug 8 → Aug 8 Entered ▶ Running 0 78
Aug 8 → Nov 13 On Hold ▶ Running 66 144
Nov 13 → Nov 13 Assigned ▶ Running 0 144
Nov 13 → Nov 17 Scheduled ▶ Running 2 146
Nov 17 → Nov 17 Completed ▶ Running 0 146
Nov 17 → Nov 19 Scheduled ▶ Running 2 148
Dispatch 0.0d
Holding 168.0d (excluded)
Coordinators 35.0d
Field Work 0.1d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
168.0 days
Coordinators
35.0 days
Over SLA
Field Work
0.1 days
Billing
3.0 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2025 Completed: Nov 19, 2025 (42 days early)
📅
199.0 days Total Age
⏱️
66.5d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
30.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 392 days old
🚨
Primary Delay 66.5 days stuck in "On Hold"
⏱️
Total Delay 30.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
117.5d
Ready for Scheduling
26.8d / 1.0d SLA
Ready for Release
50.5d
Scheduled
8.2d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23/2025 RFosbury - still on hold pending clarification for Philips.

08/08/2025 Cever per Fady placing on hold until we get more clarification from Philips

7/28/2025 Brad could not establish contact with anyone to remediate. 7022.001143, 7022.001144, 7022.001151, 7022.001152, 7022.001153Planning notes 

EMSAR Multiple attempts have been made 3/25/2025, 4/11/2025, 4/24/2025, 6/12/2025, 6/30/2025 and 7/1/2025. Centre Square East | 1500 Market Street Suite 1500 | Philadelphia, PA 19102 | 215.985.2500 PHONE. Brad reached the operator who transferred me to Procurement - left a message with call back information on 6/30/25 at 11:41am. 07/01/2025 Cever emailed Fady for update on poc. unable to locate devices and current contacts. 6/30/2025 - Brad Centre Square East | 1500 Market Street Suite 1500 | Philadelphia, PA 19102 | 215.985.2500 PHONE. Brad reached the operator who transferred me to Procurement - left a message with call back


06/12/2025 Cever esclated to Fady he is looking into locating devcies or a better poc

05/08/2025 MHamersley -called 215-985-2500, transferred to Bio Med, call went to VM/LM


04/24/2025 Rbailey - Called 215.985.2500 Spoke with Oper and she was Xfer'g to Facilities. NA Left VM for Ronnie Clark.


04/11/2025 YEspino Called 215-985-2500 to verify the Defibs in question. Was advised i would be transferred over to the clinic but was unable to speak to anybody so i left a message.


03/25/2025 Cever called (215) 985-2500 and and was transferred to a VM LVM trying to locate devices. 

Visit #1 Work Order

🔧 Work Performed
Visit #1
⚠️ Problem Description
Visit #1 - Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
FCO86700002

Timeline

📋
Work Order Created Feb 5, 10:08 AM
Work Order: WO-01245237
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Feb 5, 10:15 AM
From: Entered
To: On Hold
Duration in Previous: 7m
🚨 51.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Apr 17, 1:39 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 71d 2h
🚨 27.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:54 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 36d 2h
🚨 51.0 business days
👷
▶
3 Technician Assigned Aug 6, 2:03 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 74d 22h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-08-07T12:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Cristina Everetts Aug 8, 3:58 PM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 2d 1h, 0m
🚨 67.0 business days
👷
▶
3 Technician Assigned Nov 13, 1:27 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 96d 22h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-13T13:00:00.000+0000
⏳ 2.2 business days
📅
▶
3 Dispatch Scheduled Nov 17, 1:17 AM
Dispatch Scheduled → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 3d 11h
📅
▶
2 Dispatch Scheduled Nov 17, 2:00 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Fady Messak
From: Completed
To: Scheduled
Duration in Previous: 41m
⏳ 3.0 business days
🏁
Status: Closed by Fady Messak Nov 19, 8:14 AM
From: Scheduled
To: Closed
Duration in Previous: 2d 6h
📄
Status: Ready to Bill by Timothy Amburgey Nov 19, 9:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 8m
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 18h
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:42 PM
Invoice Number: SM-247130

Bottlenecks

Ready for Scheduling
Duration: 26.8 business days (threshold: 1.0 business days)
Exceeded by 25.8 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.9 business hours
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.8 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Nov 28, 8:00 AM
Created
Feb 5, 10:08 AM
Invoice #
SM-247130

Work Details (1)

Name Type Status Qty Amount Date
WL-03009429 Labor Open 3 $285.00 Nov 17, 1:18 AM

Details