📍 Wise Recue Squad Friendship — 119 West Main Street, Wise VA, 24293
Feb 5, 2025 → Oct 28, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (43 biz days early)
Active: 120 biz days
Paused: 62 biz days
🕐 Clock stopped: Completed (Oct 27, 2025)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: On Hold
Feb 5 → Apr 17, 2025
50 business days (counted)
Running total: 50 of ? biz days used
26d
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 76 of ? biz days used
⏸62d
⏸ Clock Paused
Status: Ready for Release
May 23 → Aug 22, 2025
62 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Aug 22 → Aug 28, 2025
4 business days (counted)
Running total: 80 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Aug 28 → Oct 17, 2025
34 business days (counted)
Running total: 114 of ? biz days used
▶ Clock Running
Status: Entered
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 114 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 114 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 27, 2025
6 business days (counted)
Running total: 120 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 120 of ? biz days used
Created: Feb 5, 2025Completed: Oct 27, 2025
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 5 → Feb 5
Created
▶ Running
0
0
Feb 5 → Apr 17
On Hold
▶ Running
50
50
Apr 17 → May 23
Ready for Scheduling
▶ Running
26
76
May 23 → Aug 22
Ready for Release
⏸ Paused
62
—
Aug 22 → Aug 28
Ready for Scheduling
▶ Running
4
80
Aug 28 → Oct 17
Scheduled
▶ Running
34
114
Oct 17 → Oct 17
Entered
▶ Running
0
114
Oct 17 → Oct 17
Assigned
▶ Running
0
114
Oct 17 → Oct 27
Scheduled
▶ Running
6
120
Oct 27 → Oct 27
Tech On Site
▶ Running
0
120
Dispatch0.0d
Holding113.5d (excluded)
Coordinators73.0d
Field Work1.1d
Billing1.5d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
113.5 days
Coordinators
73.0 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 5, 2025
Due: Dec 31, 2025
Completed: Oct 28, 2025 (64 days early)
📅
184.0 daysTotal Age
⏱️
62.5d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
67.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 392 days old
🚨
Primary Delay62.5 days stuck in "Ready for Release"
⏱️
Total Delay67.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
51.0d
Ready for Scheduling
31.6d / 1.0d SLA
Ready for Release
62.5d
Scheduled
41.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
0.2d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/27/2025 EMartin dispatching to FSE per Fady email request
08/29/2025 MNewman - updated scheduled date to today 8/29 per Patty's request
08/28/2025 Emartin per email from JT he does not know how to authenticate devices sent email advising FSE is OOO next week but will be onsite 09/10/25 when she returns to complete devices
08/28/2025 Emartin per email from JT Strong and Fady JT is attempting to authenticate the devices if he is unable to Fady advised to contact him and we will send FSE onsite
08/22/2025 Cever recieved email from Jarren Strong <jstrong@abingdonambulance.com> with pictures 2 devcies onsite are SN 7022.000854 and 7022.000112. 3rd SN is not onsite 7022.000707. added fady to the thread to ship loaners and scheudle
08/22/2025 Cever received a call from (276) 492-8484 Jerron Strong he confirmed they have 2 devices but the SN isnt what we have asked where the monitor SN is listed. Advsied i would have Fady call to help locate the location for the sN also emailed asking them to send us a picture and we can help locate the SN Jstrong@abingdonambulance.com
08/22/2205 Cever called (276) 628-8470. and spoke to James cross he asked i send him an email with the SN and he will look today to see if they are his. jcross@abingdonambulance.com
03/21/2025 JRolston - Attempted to reach site @ number listed on internet (276) 328-3037. Voicemail only. Left message.
03/21/2025 JRolston - Attempted to reach site @ (276) 628-8470. Reached answering service, then transferred to voicemail only. Left message.
Visit #1 Work Order
🔧Work Performed
While onsite, device not found in customer inventory. created ANR, got customer signature.
🔍Technician Findings
FCO86700002
⚠️Problem Description
Visit #1 - Tempus LS Manual Pacing
📄Description
Philips Healthcare Tempus Pro Patient Monitor
📞Call Description
FCO86700002
📧
Email: Philips Field Safety Notice - FCO86700002 - Philips Tempus LS - Wise Recue Squad Friendship - Wise, VA - WO-11854315
Completed Aug 22, 2025
To: jcross@abingdonambulance.com
CC: central.scheduling@emsar.com; cristina.everetts@emsar.com; erin.martin@emsar.com
BCC: cristina.everetts@emsar.com
Attachment: --none--
Subject: Philips Field Safety Notice - FCO86700002 - Philips Tempus LS - Wise Recue Squad Friendship - Wise, VA - WO-11854315
Body:
Good morning
Thank you for taking my call today. As discussed, I am reaching out to you regarding a Field Safety Notice issued by Philips for the Tempus LS. Philips has released a Field Cha
📅
WO-01245254 - FCO - Tempus Pro - Wise - Wise Recue Squad Friendship
Oct 27, 2025 8:00am – 5:00pm
Work Order: WO-01245254
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-11854315
Location: Wise Recue Squad Friendship
Address: 119 West Main Street, Wise, VA 24293
Manufacturer: Philips Healthcare
Model #: Tempus Pro
Serial #: 7022.000707
Contact Name: Jarren Strong
Contact Phone: (276) 492-84
Timeline
📋
Work Order Created Feb 5, 10:08 AM
Work Order:WO-01245254
Type:FCO
Priority:PC
⏸️
Status: On Hold by Diana CoxFeb 5, 10:15 AM
From:Entered
To:On Hold
Duration in Previous:7m
🚨51.0 business days
📅
Status: Ready for Scheduling by Mandy NewmanApr 17, 1:39 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:71d 2h
🚨27.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 23, 3:55 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:36d 2h
🚨63.0 business days
📅
Status: Ready for Scheduling by Cristina EverettsAug 22, 1:51 PM