Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01246600 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lincoln County EMS — 1056 Global Dr, Lincolnton GA, 30817

Feb 10, 2025 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (49 biz days early)
Active: 73 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: On Hold
Feb 11 → Apr 17, 2025
46 business days (counted)
Running total: 46 of ? biz days used
26d
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 72 of ? biz days used
⏸99d
⏸ Clock Paused
Status: Ready for Release
May 23 → Oct 16, 2025
99 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 18, 2025
1 business day (counted)
Running total: 73 of ? biz days used
Created: Feb 11, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Apr 17 On Hold ▶ Running 46 46
Apr 17 → May 23 Ready for Scheduling ▶ Running 26 72
May 23 → Oct 16 Ready for Release ⏸ Paused 99 —
Oct 16 → Oct 16 Assigned ▶ Running 0 72
Oct 16 → Oct 18 Scheduled ▶ Running 1 73
Dispatch 1.0d
Holding 146.5d (excluded)
Coordinators 28.1d
Billing 5.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
146.5 days
Coordinators
28.1 days
Over SLA
Billing
5.0 days
Over SLA
Created: Feb 11, 2025 Due: Dec 31, 2025 Completed: Oct 18, 2025 (74 days early)
📅
173.0 days Total Age
⏱️
99.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
30.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 387 days old
🚨
Primary Delay 99.5 days stuck in "Ready for Release"
⏱️
Total Delay 30.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
47.0d
Ready for Scheduling
26.8d / 1.0d SLA
Ready for Release
99.5d
Scheduled
1.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
FMessak- 10-18-2025 “Admin WO only- closed WO with ANR, IPCR, DocuSign and no travel. “

Visit #2

06/30/2025 EMartin rcvd email from Casey "Contact is correct. We have 3 devices S/N listed below.


7022000847

7022002664

7022000848" looped in Fady to assist with scheduling 

04/23/2025 EMartin sent follow up email to cbroom@lincolncountyga.gov for update on devices 

04/11/2025 YEspino Called 706-359-4855 to speak to Casey to verify the Defibs in question. Was advised that they would be out of office till Monday morning. Will be sending him an email. Email:cbroom@lincolncountyga.gov


04/09/2025 YEspino Called 706-359-4855 to speak to Casey Broom to verify 2 Defib devices in question. Was advised that he is out of office and will be back next week.

Visit #1

🔧 Work Performed
“Admin WO only- closed WO with ANR, IPCR, DocuSign and no travel. “
⚠️ Problem Description
Visit #2 - Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
FCO86700002

Timeline

📋
Work Order Created Feb 10, 10:20 PM
Work Order: WO-01246600
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Feb 11, 8:45 AM
From: Entered
To: On Hold
Duration in Previous: 10h 24m
🚨 47.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Apr 17, 1:39 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 65d 3h
🚨 27.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:50 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 36d 2h
🚨 100.0 business days
👷
▶
3 Status: Assigned Oct 16, 5:38 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-16T12:00:00.000+0000
⏳ 1.8 business days
⏱️
▶
2 Labor Added Oct 18, 6:34 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 12h, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 20, 11:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 5h
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 16h
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:45 PM
Invoice Number: SM-244518

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 26.8 business days (threshold: 1.0 business days)
Exceeded by 25.8 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Oct 16, 8:00 AM
Created
Feb 10, 10:20 PM
Invoice #
SM-244518

Work Details (1)

Name Type Status Qty Amount Date
WL-02975908 Labor Open 1 $95.00 Oct 18, 6:34 AM

Details