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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01246617 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Vincent General Hospital — 822 W 4th St, Leadville CO, 80461

Feb 10, 2025 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (49 biz days early)
Active: 73 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: On Hold
Feb 11 → Apr 17, 2025
46 business days (counted)
Running total: 46 of ? biz days used
26d
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 72 of ? biz days used
⏸99d
⏸ Clock Paused
Status: Ready for Release
May 23 → Oct 16, 2025
99 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 18, 2025
1 business day (counted)
Running total: 73 of ? biz days used
Created: Feb 11, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Apr 17 On Hold ▶ Running 46 46
Apr 17 → May 23 Ready for Scheduling ▶ Running 26 72
May 23 → Oct 16 Ready for Release ⏸ Paused 99 —
Oct 16 → Oct 16 Assigned ▶ Running 0 72
Oct 16 → Oct 18 Scheduled ▶ Running 1 73
Dispatch 1.0d
Holding 146.5d (excluded)
Coordinators 28.8d
Billing 1.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
146.5 days
Coordinators
28.8 days
Over SLA
Billing
1.6 days
Over SLA
Created: Feb 11, 2025 Due: Dec 31, 2025 Completed: Oct 18, 2025 (74 days early)
📅
173.0 days Total Age
⏱️
99.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
26.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 387 days old
🚨
Primary Delay 99.5 days stuck in "Ready for Release"
⏱️
Total Delay 26.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
47.0d
Ready for Scheduling
26.8d / 1.0d SLA
Ready for Release
99.5d
Scheduled
2.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Fmessak- 10-16-2025 “Admin WO only- closed WO with ANR, IPCR, DocuSign and no travel. “

Visit #2 Work Order - If airfare is > $700 please send a separate request to Carlos for approval.

6/30/2025 - Brad VIRTUAL REMEDIATION IN PROGRESS. Jason Ingram, 103 Hwy 47 South, Columbaina, AL. 35051 205-669-4866 Jason Ingram deputychief@seshelbyrescue.org Thomas Rodgers trodgers.sesr@gmail.com. C. Maldonado

06/18/2025 EMartin rcvd email from Jeremiah Grantham <jgrantham@stvincent.health> "These are part of out ambulance monitors, however they are not covered by Bio-Med. They are covered by LifeMedSafety as part of a PM deal since they sold them to us. 


This pacing issue is known, and I have been working with Phillips to correct this issue with new LS units." replied to Jeremiah if he can confirm location of devices 


03/28/2025 Emartin rcvd email from Bernt Askildsen "I do not see these in our inventory. We are using Zoll AED/R-series at the Hospital. Are these for ambulances or at what department will they be? The CSH Biomed only covers the hospital and associated clinics" per email from John Schied jschied@stvincent.health ". I have copied Jerimiah (jgrantham@stvincent.health) for his input. I surveyed the Clinics and did not find any Phillips "  

03/27/2025 JRojas called (303) 523-1430 and spoke to Joseph. He stated he is the a tech, but we could email Bernt.Askildsen@commonspirit.org

Visit #1

🔧 Work Performed
“Admin WO only- closed WO with ANR, IPCR, DocuSign and no travel. “
⚠️ Problem Description
Visit #2 - Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
FCO86700002

Timeline

📋
Work Order Created Feb 10, 10:20 PM
Work Order: WO-01246617
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Feb 11, 8:45 AM
From: Entered
To: On Hold
Duration in Previous: 10h 24m
🚨 47.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Apr 17, 1:39 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 65d 3h
🚨 27.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 36d 2h
🚨 99.8 business days
👷
▶
3 Technician Assigned Oct 16, 6:25 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 145d 14h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-16T12:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 Labor Added Oct 18, 6:36 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 0h, 0m
⏳ 1.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 11:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 4h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:45 PM
Invoice Number: SM-244519

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 26.8 business days (threshold: 1.0 business days)
Exceeded by 25.8 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Oct 16, 8:00 AM
Created
Feb 10, 10:20 PM
Invoice #
SM-244519

Work Details (1)

Name Type Status Qty Amount Date
WL-02975909 Labor Open 2 $190.00 Oct 18, 6:36 AM

Details