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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01246636 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 KMS Medical Products LLC — 12 Nortons Race, Honeoye Falls NY, 14472

Feb 10, 2025 → Sep 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (73 biz days early)
Active: 74 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (Sep 13, 2025)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: On Hold
Feb 11 → Apr 17, 2025
46 business days (counted)
Running total: 46 of ? biz days used
26d
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 72 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
May 23 → Sep 10, 2025
74 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 13, 2025
2 business days (counted)
Running total: 74 of ? biz days used
Created: Feb 11, 2025 Completed: Sep 13, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Apr 17 On Hold ▶ Running 46 46
Apr 17 → May 23 Ready for Scheduling ▶ Running 26 72
May 23 → Sep 10 Ready for Release ⏸ Paused 74 —
Sep 10 → Sep 10 Assigned ▶ Running 0 72
Sep 10 → Sep 13 Scheduled ▶ Running 2 74
Dispatch 1.0d
Holding 121.5d (excluded)
Coordinators 29.8d
Billing 1.7d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
121.5 days
Coordinators
29.8 days
Over SLA
Billing
1.7 days
Over SLA
Created: Feb 11, 2025 Due: Dec 31, 2025 Completed: Sep 13, 2025 (109 days early)
📅
149.0 days Total Age
⏱️
74.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
27.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 387 days old
🚨
Primary Delay 74.5 days stuck in "Ready for Release"
⏱️
Total Delay 27.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
47.0d
Ready for Scheduling
26.8d / 1.0d SLA
Ready for Release
74.5d
Scheduled
3.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/29/2025 MNewman - Note in Case Activity "in part is at bench for repair, FCO to be completed with bench releases part"

07/10/2025 MNewman - Fady sent email to Kevin for update on devices remaining for this location.

Visit #2

🔧 Work Performed
Admin WO only- closed WO with ANR, IPCR, DocuSign and no trave
⚠️ Problem Description
Visit #2 - Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
FCO86700002

Timeline

📋
Work Order Created Feb 10, 10:20 PM
Work Order: WO-01246636
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Feb 11, 8:45 AM
From: Entered
To: On Hold
Duration in Previous: 10h 24m
🚨 47.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Apr 17, 1:39 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 65d 3h
🚨 27.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 36d 2h
🚨 74.9 business days
👷
▶
3 Technician Assigned Sep 10, 7:18 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 109d 15h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-10T12:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 Labor Added Sep 13, 10:04 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 2h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Sep 15, 2:43 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 4h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 2:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 23h
💰
Status: Invoiced by Josh Longway Sep 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 13h 15m
🚨 23.0 business days
🧾
Invoice Created Oct 22, 2:27 PM
Invoice Number: SM-241463

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 26.8 business days (threshold: 1.0 business days)
Exceeded by 25.8 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Sep 10, 8:00 AM
Created
Feb 10, 10:20 PM
Invoice #
SM-241463

Work Details (2)

Name Type Status Qty Amount Date
WL-02935111 Labor Open 1 $95.00 Sep 13, 10:04 AM
WL-02936176 Labor Open 0.016666666666667 $38.00 Sep 15, 2:43 PM

Details