Detailed work order timeline, KPIs, and analysis
SKYTRON • Upgrade • PC
📍 PARTNER'S HEALTH CARE SYS — BOSTON MA, 2115 (02115)
Feb 10, 2025 → Nov 25, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 11 → Mar 20 | Created | ▶ Running | 26 | 26 |
| Mar 20 → Mar 25 | L2 Screening | ▶ Running | 3 | 29 |
| Mar 25 → Mar 26 | Awaiting Parts | ⏸ Paused | 1 | — |
| Mar 26 → Apr 2 | Ready for Scheduling | ▶ Running | 5 | 34 |
| Apr 2 → Apr 11 | Assigned | ▶ Running | 7 | 41 |
| Apr 11 → Apr 28 | On Hold | ▶ Running | 11 | 52 |
| Apr 28 → Apr 28 | Ready for Scheduling | ▶ Running | 0 | 52 |
| Apr 28 → Sep 25 | Assigned | ▶ Running | 104 | 156 |
| Sep 25 → Oct 2 | L2 Screening | ▶ Running | 5 | 161 |
| Oct 2 → Oct 2 | Assigned | ▶ Running | 0 | 161 |
| Oct 2 → Oct 2 | L2 Screening | ▶ Running | 0 | 161 |
| Oct 2 → Nov 6 | Ready for Scheduling | ▶ Running | 24 | 185 |
| Nov 6 → Nov 6 | Entered | ▶ Running | 0 | 185 |
| Nov 6 → Nov 13 | Assigned | ▶ Running | 4 | 189 |
| Nov 13 → Nov 15 | Scheduled | ▶ Running | 1 | 190 |
| Nov 15 → Nov 15 | Completed | ▶ Running | 0 | 190 |
| Nov 15 → Nov 25 | Reschedule | ▶ Running | 7 | 197 |
11.26.25 hshaw - moved WO to BR, not able to access cust portal
11/11 CC
Reached out to contact, left VM & email.
Returned email offered paperwork & description of upgrade.
Took the Contractor Safety Training early this morning & sent picture for badge
11/6 KSmith -- Teams call with Shawn R and was advised to reassign this to Chris Carroll
9/25 JJ Work Order being transferred to Luis Torres
05/02/2025 awhitney site requires Green Security reached out to Sean and David to get this completed. Will need to schedule this around 9pm once this has been processed
04/28/2025 MHamersley -rec'd IB call from Ian, he is ready to schedule, sent f/u email to all; putting WOs into RFS. ... 04/24/2025 MHamersley - called 857-307-3035, phone rang then disconnected, called back, went to VM/LM; sent f/u email: igarcia8@bwh.harvard.edu . ... 04/21/2025 MHamersley - called 857-307-3035, call went Ian's VM/LM, sent f/u email: igarcia8@bwh.harvard.edu . ... 04/17/2025 MHamersley - called 857-307-3035, call went to Ian's VM/LM requesting response to attempts to schedule; sent f/u email: igarcia8@bwh.harvard.edu; CC: REOS team. ... 4/11 KSmith -- Ian has no responded to any attempts to schedule upgrades. Escalating to ASM. ... 4/9 KSmith -- Followed up with Ian on WO-01247083 to see about scheduling the upgrades and/or getting the email threads 4/7 KSmith -- Followed up with Ian to get the email threads 4/2 KSmith -- Sent email to Ian to schedule for 4/28 on WO-01247072 ... 03/20/2025 MHamersley - rec'd email reply from Ian, he confirmed the Freedom Booms at his facility, but will require alittle time before scheduling. Included Skytron team and REOS rep to email chain. davegill@reosmedical.com ... 03/18/2025 MHamersley - called 857-307-3035, Ian Garcia, call went to VM/LM, sent f/u email: igarcia8@bwh.harvard.edu . ... 03/05/2025 MHamersley - called 617-726-2000, transferred to Bio Med, Clin Eng., need to send email to Michael Cusack, email: mcusack@mgb.org / Massachusetts General Hospital, 55 Fruit St, Boston, MA 02114 / *Need to Coordinate with Rep Firm REOS: Dave Gill, 508-309-8338, email: davegill@reosmedical.com *
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02740213 | Parts | Open | 1 | $0.00 | Apr 2, 3:16 PM |
| WL-03007356 | Labor | Open | 1 | $0.00 | Nov 14, 10:34 AM |
| WL-03007357 | Labor | Open | 1 | $0.00 | Nov 14, 10:34 AM |
| WL-03007358 | Travel | Open | 33 | $0.00 | Nov 14, 10:34 AM |
| WL-03007359 | Expenses | Open | 1 | $0.00 | Nov 14, 10:34 AM |
| WL-03007360 | Expenses | Open | 1 | $0.00 | Nov 14, 10:34 AM |
| WL-03007367 | Expenses | Open | 1 | $0.00 | Nov 14, 10:39 AM |
| WL-03017184 | Labor | Open | 0.25 | $0.00 | Nov 21, 7:39 PM |