Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01251260 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mosaic Life Care AtSt Joseph — 5325 Faraon St, Saint Joseph MO, 64506

Feb 26, 2025 → Sep 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (66 biz days early)
Active: 145 biz days
🕐 Clock stopped: Invoiced (Sep 23, 2025)
▶ Clock Running
Status: Created
Feb 26 → Feb 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Feb 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
126d
▶ Clock Running
Status: On Hold
Feb 26 → Aug 26, 2025
126 business days (counted)
Running total: 126 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Aug 26 → Sep 17, 2025
15 business days (counted)
Running total: 141 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 22, 2025
3 business days (counted)
Running total: 144 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Completed
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 145 of ? biz days used
Created: Feb 26, 2025 Invoiced: Sep 23, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 26 → Feb 26 Created ▶ Running 0 0
Feb 26 → Feb 26 Ready for Scheduling ▶ Running 0 0
Feb 26 → Aug 26 On Hold ▶ Running 126 126
Aug 26 → Sep 17 Ready for Scheduling ▶ Running 15 141
Sep 17 → Sep 22 Scheduled ▶ Running 3 144
Sep 22 → Sep 23 Tech On Site ▶ Running 1 145
Sep 23 → Sep 23 Completed ▶ Running 0 145
Sep 23 → Sep 23 Incomplete ▶ Running 0 145
Dispatch 0.0d
Holding 127.0d (excluded)
Coordinators 18.8d
Field Work 0.5d
Incomplete 1.0d (excluded)
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
127.0 days
Coordinators
18.8 days
Over SLA
Field Work
0.5 days
Incomplete (excluded from total)
1.0 days
Billing
1.4 days
Over SLA
Created: Feb 26, 2025 Due: Dec 31, 2025 Completed: Sep 23, 2025 (99 days early)
📅
146.0 days Total Age
⏱️
127.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
16.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 371 days old
🚨
Primary Delay 127.0 days stuck in "On Hold"
⏱️
Total Delay 16.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
127.0d
Ready for Scheduling
15.4d / 1.0d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Incomplete
1.0d
Closed
1.6d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/17/2025 DMalloy - Emailed customer advising that FSE Bennet will be onsite next week. 

jason.bloodgood@mymlc.com


08/26/2025 DMalloy - Email reiceved from POC Jason Bloodgood confirming the devices in question. Will reply with a plan for a visit.  

jason.bloodgood@mymlc.com


08/25/2025 MHamersley - called 816-271-7288, call went to Jason's VM/LM; sent f/u email: jason.bloodgood@mymlc.com


08/20/2025 MHamersley - called 816-271-7288, call went to Jason's VM/LM; sent f/u email: jason.bloodgood@mymlc.com


08/06/2025 MHamersley - called 816-271-7288, spoke to Jason, he will go check the SNs today and reply to email


08/01/2025 MHamersley - called 816-271-7288, call went to Jason's VM/LM; sent f/u email: jason.bloodgood@mymlc.com


07/23/2025 MHamersley - called 816-271-7288, call went to Jason's VM/LM; sent f/u email: jason.bloodgood@mymlc.com


07/07/2025 MHamersley - Called 816-271-6000, transferred to Bio Med, wasn't able to be transferred to Jason; called 816-271-7288, call went to Jason's VM/LM; sent f/u email: jason.bloodgood@mymlc.com


07/02/2025 DMalloy -Email received from customer advising that Jason Bloodgood will be the POC for these devices and remediation. Replied asking for him to confirm the devices and agree to Jackson being on site on Tuesday 7/15/2025. 

kevin.peters@mymlc.com

jason.bloodgood@mymlc.com


06/24/2025 MHamersley - called 816-271-7385, Kevin Peters, call to VM mailbox is full and cannot accept msgs; called 816-271-6000, transferred to Bio Med, waited on hold for over 5 minutes, will try again later; sent email: kevin.peters@mymlc.com

offered week of July 14 for remediation


IntelliVue Patient Monitor MX550 -DE7770DBNF

IntelliVue Patient Monitor MX450 -DE7770DBNG

🔧 Work Performed
Broken equipotential ground connector of IntelliVue Patient Monitor MX400-550
🔍 Technician Findings
N/A
⚠️ Problem Description
Broken equipotential ground connector of IntelliVue Patient Monitor MX400-550
📄 Description
IntelliVue MP5 Bedside Monitor
📞 Call Description
FCO86202023

Timeline

📋
▶
2 Work Order Created Feb 26, 10:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Diana Cox
From: Entered, Ready for Scheduling
To: Ready for Scheduling, On Hold
Duration in Previous: 0m
🚨 127.0 business days
📅
Status: Ready for Scheduling by Deon Malloy Aug 26, 4:41 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 181d 5h
🚨 15.9 business days
👷
▶
3 Technician Assigned Sep 17, 4:41 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-22T04:00:00.000+0000, 2025-09-22T00:00:00.000+0000, 2025-09-22T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 21d 23h
⏳ 2.9 business days
💵
2x Expenses Added Sep 19, 10:09 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Bennet Dartey Sep 22, 4:40 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
⏱️
4x Labor Added Sep 22, 5:25 PM
Type: Labor
Status: Open
Qty: 6, 1, 2, 0.5
💵
3x Expenses Added Sep 22, 5:43 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Sep 22, 8:17 PM
Status: Completed → Status: Incomplete
⚠️
Status: Incomplete by Bennet Dartey
From: Completed
To: Incomplete
Duration in Previous: 2m
🏁
Status: Closed by Bennet Dartey Sep 23, 2:51 PM
From: Incomplete
To: Closed
Duration in Previous: 18h 32m
⏱️
Labor Added Sep 24, 9:19 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 24, 9:38 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 46m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Sep 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:48 AM
Invoice Number: SM-242063

Bottlenecks

Ready for Scheduling
Duration: 15.4 business days (threshold: 1.0 business days)
Exceeded by 14.4 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Sep 22, 8:00 AM
Created
Feb 26, 10:33 AM
Invoice #
SM-242063

Work Details (10)

Name Type Status Qty Amount Date
WL-02942197 Expenses Open 1 $0.00 Sep 19, 10:09 AM
WL-02942199 Expenses Open 1 $0.00 Sep 19, 10:09 AM
WL-02944905 Labor Open 6 $0.00 Sep 22, 5:25 PM
WL-02944906 Labor Open 1 $0.00 Sep 22, 5:25 PM
WL-02944907 Labor Open 2 $190.00 Sep 22, 5:25 PM
WL-02944908 Labor Open 0.5 $310.00 Sep 22, 5:25 PM
WL-02944940 Expenses Open 1 $0.00 Sep 22, 5:43 PM
WL-02944941 Expenses Open 1 $0.00 Sep 22, 5:43 PM
WL-02944942 Expenses Open 1 $0.00 Sep 22, 5:43 PM
WL-02947132 Labor Open 0.016666666666667 $76.00 Sep 24, 9:19 AM

Details