📍 Lawrence General Hospital — 1 General St, Lawrence MA, 01841
Feb 28, 2025 → Feb 4, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 19, 2026
✓ SLA Met (10 biz days early)
Active: 110 biz days
Paused: 122 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸122d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 20, 2025
122 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 61 of ? biz days used
49d
▶ Clock Running
Status: Scheduled
Nov 20 → Feb 4, 2026
49 business days (counted)
Running total: 110 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 110 of ? biz days used
Created: Feb 28, 2025Completed: Feb 4, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 28 → Mar 1
Created
▶ Running
0
0
Mar 1 → May 27
Ready for Scheduling
▶ Running
61
61
May 27 → Nov 20
Ready for Release
⏸ Paused
122
—
Nov 20 → Nov 20
Assigned
▶ Running
0
61
Nov 20 → Feb 4
Scheduled
▶ Running
49
110
Feb 4 → Feb 4
Tech On Site
▶ Running
0
110
Dispatch0.0d
Holding122.5d (excluded)
Coordinators110.4d
Field Work0.7d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
122.5 days
Coordinators
110.4 days
Over SLA
Field Work
0.7 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025
Due: Feb 19, 2026
Completed: Feb 4, 2026 (15 days early)
📅
232.0 daysTotal Age
⏱️
122.5d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
107.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay122.5 days stuck in "Ready for Release"
⏱️
Total Delay107.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
122.5d
Scheduled
49.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.2d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/20/2025 Rbailey - Rcvd email from Ed advising Feb 4. Sending email and Advising Planner
11/20/2025 Rbailey - Called 978.683.4000 x 2575 after rcvgVM. Spoke with Ed Pinkham. He will be the POC. He said the device is in Labor and delivery. Checking with Planner to get Dates. Per Planner propose April, Feb 4 or 5 @930
ed.pinkham@intelashealth.com
11/19/2025 Rbailey - Called 978.683.4000 Asked for Kathy told she No Longer works there. Mentioned Tom Campbell and she said He is no longer there as well. Asked for ULS and Xfer'd to Dept. Spoke with ULS and he was unsure but Xfer'd me to Manager of Dept. NA Left VM for Brian (Boen or Bone)
11/19/2025 Rbailey - Called 978.683.4000 asked for BioMed. NA Left VM for FU
11/10/2025 Rbailey - Called 978.683.4000 Xfer'd to BioMed to locate device. NA Left VM for FU
11/03/2025 YEspino Sent an email to Kathy Caredeo @ kathy.caredeo@lawrencegeneral.org to verify the Pm info sent in.
🔧Work Performed
PM
🔍Technician Findings
PM
⚠️Problem Description
Sparq Ultrasound System IP 117037503 SN US12510924
📞Call Description
PM - Warranty - BG Required PM
📧
Email_Scheduled
Completed Nov 20, 2025
11/20/2025 Rbailey - Rcvd email from Ed advising Feb 4. Sending email and Advising Planner
📞
Call
Completed Nov 20, 2025
11/20/2025 Rbailey - Called 978.683.4000 x 2575 after rcvgVM. Spoke with Ed Pinkham. He will be the POC. He said the device is in Labor and delivery. Checking with Planner to get Dates. Per Planner propose April, Feb 4 or 5 @930
ed.pinkham@intelashealth.com
📞
Call
Completed Nov 19, 2025
11/19/2025 Rbailey - Called 978.683.4000 Asked for Kathy told she No Longer works there. Mentioned Tom Campbell and she said He is no longer there as well. Asked for ULS and Xfer'd to Dept. Spoke with ULS and he was unsure but Xfer'd me to Manager of Dept. NA Left VM for Brian (Boen or Bone)
📞
Call
Completed Nov 19, 2025
11/19/2025 Rbailey - Called 978.683.4000 asked for BioMed. NA Left VM for FU
📞
Call
Completed Nov 10, 2025
11/10/2025 Rbailey - Called 978.683.4000 Xfer'd to BioMed to locate device. NA Left VM for FU
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Lawrence General Hospital - Lawrence, MA - WO-12355837
Completed Nov 3, 2025
To: kathy.caredeo@lawrencegeneral.org
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; brandi.rodriguez@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Lawrence General Hospital - Lawrence, MA - WO-12355837
Body:
Hi Kathy,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
📧
First Attempt Email
Completed Nov 3, 2025
11/03/2025 YEspino Sent an email to Kathy Caredeo @ kathy.caredeo@lawrencegeneral.org to verify the Pm info sent in.
📅
WO-01252084 - Preventive Maintenance - Ultrasound - Lawrence - Lawrence General Hospital
Feb 4, 2026 9:30am – 11:30am
Work Order: WO-01252084
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12355837
Location: Lawrence General Hospital
Address: 1 General St, Lawrence, MA 01841
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US12510924
Contact Name: Ed Pinkham
Contact Phone: 978.351.6601
Contact E
Timeline
📋
Work Order Created Feb 28, 6:54 PM
Work Order:WO-01252084
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanMar 1, 9:19 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:14h 25m
🚨61.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:10 PM