📍 Dartmouth-Hitchcock Medical Center — 1 Medical Center Dr, Lebanon NH, 03756
Feb 28, 2025 → Oct 1, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (59 biz days early)
Active: 61 biz days
Paused: 88 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸88d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 1, 2025
88 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 61 of ? biz days used
Created: Feb 28, 2025Completed: Oct 1, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 28 → Mar 1
Created
▶ Running
0
0
Mar 1 → May 27
Ready for Scheduling
▶ Running
61
61
May 27 → Oct 1
Ready for Release
⏸ Paused
88
—
Oct 1 → Oct 1
Assigned
▶ Running
0
61
Dispatch0.0d
Holding88.5d (excluded)
Coordinators61.0d
Billing2.0d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
88.5 days
Coordinators
61.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Feb 28, 2025
Due: Dec 30, 2025
Completed: Oct 1, 2025 (90 days early)
📅
149.0 daysTotal Age
⏱️
88.5d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
62.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay88.5 days stuck in "Ready for Release"
⏱️
Total Delay62.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
88.5d
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
08/18/2025 YEspino Working with Brod to see what can be done or if these devices have already been serviced.
08/05/2025 YEspino Called 603-650-7153 to speak to John Correira to verify the Pm info sent in. This number is for the biomed dept, Was able to speak to John and he advised that both devices are onsite in the cardio dept. Was then transferred over to Jim who then stated that they already have Philips techs that will work on these devices Stephon/James Adams. Will follow up with the planner to see what needs to be done next.
08/05/2025 YEspino Called 603-650-6152 to speak to Brenda Arbuckle to verify the info sent in for the Pm in question. Was advised that she is currently unavailable so was advised to Email her to be better assisted. brenda.e.arbuckle@hitchcock.org
🔧Work Performed
Planner labor. Customer requested Philips FSE
⚠️Problem Description
Transducer, X8-2t IP 103109113 SN F02WZ2
📞Call Description
PM - Contract - BG Required PM
📞
Live Call_ Left Message
Completed Aug 6, 2025
08/05/2025 YEspino Called 603-650-7153 to speak to John Correira to verify the Pm info sent in. This number is for the biomed dept, Was able to speak to John and he advised that both devices are onsite in the cardio dept. Was then transferred over to Jim who then stated that they already have Philips techs that will work on these devices Stephon/James Adams. Will follow up with the planner to see what needs to be done next.
📧
Email: Philips Preventive Maintenance Scheduling Request - Dartmouth-Hitchcock Medical Center - Lebanon, NH
Completed Aug 6, 2025
To: brenda.e.arbuckle@hitchcock.org
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; brandi.rodriguez@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: Authorization Letter 2025.pdf
Subject: Philips Preventive Maintenance Scheduling Request - Dartmouth-Hitchcock Medical Center - Lebanon, NH
Body:
Hi Brenda,
We show your location will be due for a preventive maintenance visit in Nov. I am emailing you to confirm the information below and set a scheduled date for this service.
📧
Live Call_Followed Up With Email
Completed Aug 6, 2025
08/05/2025 YEspino Called 603-650-6152 to speak to Brenda Arbuckle to verify the info sent in for the Pm in question. Was advised that she is currently unavaliable so was advised to Email her to be better assisted. brenda.e.arbuckle@hitchcock.org
Timeline
📋
Work Order Created Feb 28, 6:54 PM
Work Order:WO-01252091
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanMar 1, 9:21 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:14h 27m
🚨61.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:14 PM