Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252092 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Dartmouth-Hitchcock Medical Center — 1 Medical Center Dr, Lebanon NH, 03756

Feb 28, 2025 → Oct 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (59 biz days early)
Active: 61 biz days
Paused: 88 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸88d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 1, 2025
88 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 61 of ? biz days used
Created: Feb 28, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Oct 1 Ready for Release ⏸ Paused 88 —
Oct 1 → Oct 1 Assigned ▶ Running 0 61
Dispatch 0.0d
Holding 88.5d (excluded)
Coordinators 61.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
88.5 days
Coordinators
61.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Feb 28, 2025 Due: Dec 30, 2025 Completed: Oct 1, 2025 (90 days early)
📅
149.0 days Total Age
⏱️
88.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
62.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 88.5 days stuck in "Ready for Release"
⏱️
Total Delay 62.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
88.5d
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/18/2025 YEspino Working with Brod to see what can be done or if these devices have already been serviced.


08/05/2025 YEspino Called 603-650-7153 to speak to John Correira to verify the Pm info sent in. This number is for the biomed dept, Was able to speak to John and he advised that both devices are onsite in the cardio dept. Was then transferred over to Jim who then stated that they already have Philips techs that will work on these devices Stephon/James Adams. Will follow up with the planner to see what needs to be done next.


08/05/2025 YEspino Called 603-650-6152 to speak to Brenda Arbuckle to verify the info sent in for the Pm in question. Was advised that she is currently unavailable so was advised to Email her to be better assisted. brenda.e.arbuckle@hitchcock.org

🔧 Work Performed
Planner Labor. Customer requests to have Philips FSE
⚠️ Problem Description
Transducer, X8-2t IP 88297326 SN F00HGC
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252092
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 27m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 89.0 business days
👷
▶
4 Technician Assigned Oct 1, 10:56 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 126d 18h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 10:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 47m
💰
Status: Invoiced by Josh Longway Oct 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 15m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:19 PM
Invoice Number: SM-242722

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Feb 28, 6:54 PM
Invoice #
SM-242722

Work Details (1)

Name Type Status Qty Amount Date
WL-02955940 Labor Open 0.016666666666667 $38.00 Oct 1, 10:57 AM

Details