Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252103 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Princeton Healthcare System — 1 Plainsboro Rd, Plainsboro NJ, 08536

Feb 28, 2025 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (9 biz days early)
Active: 123 biz days
Paused: 37 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jul 21, 2025
37 business days (not counted)
56d
▶ Clock Running
Status: Scheduled
Jul 21 → Oct 8, 2025
56 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Entered
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 16, 2025
5 business days (counted)
Running total: 122 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 18, 2025
1 business day (counted)
Running total: 123 of ? biz days used
Created: Feb 28, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Jul 21 Ready for Release ⏸ Paused 37 —
Jul 21 → Oct 8 Scheduled ▶ Running 56 117
Oct 8 → Oct 8 Entered ▶ Running 0 117
Oct 8 → Oct 16 Scheduled ▶ Running 5 122
Oct 16 → Oct 18 Tech On Site ▶ Running 1 123
Dispatch 0.0d
Holding 37.5d (excluded)
Coordinators 124.0d
Field Work 2.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
37.5 days
Coordinators
124.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.6 days
Over SLA
Created: Feb 28, 2025 Due: Oct 30, 2025 Completed: Oct 18, 2025 (12 days early)
📅
160.0 days Total Age
⏱️
61.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
120.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 120.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
37.5d
Scheduled
63.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/21/2025 Cever received email from margaret.burk@PennMedicine.Upenn.edu confirming FSE for Oct 16th at 12 and 2

07/20/2025 Cever received email from rcihlar@pennmedicine.upenn.edu he is currently out of office will check dates and advise.

07/16/2025 Cever sent email to rcihlar@pennmedicine.upenn.edu with updated FSE dates.

07/01/2025 Cer sent first attempt email to rcihlar@pennmedicine.upenn.edu for 2 devices.

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System IP 115544380 SN USO24B0187
🔍 Technician Findings
EPIQ Elite Diagnostic Ultrasound System IP 115544380 SN USO24B0187
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System IP 115544380 SN USO24B0187
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252103
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:22 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 28m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:13 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 38.0 business days
👷
▶
3 Technician Assigned Jul 21, 10:38 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-16T18:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 54d 18h
🚨 57.0 business days
🆕
Status: Entered by Cristina Everetts Oct 8, 9:30 AM
From: Scheduled
To: Entered
Duration in Previous: 78d 22h
👷
▶
3 Technician Assigned Oct 8, 9:36 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-16T18:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 5m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Oct 16, 11:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 2h
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Oct 18, 2:34 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 14h, 0m
⏳ 1.0 business days
⏱️
Labor Added Oct 20, 11:16 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 11:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 8h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:45 PM
Invoice Number: SM-244520

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 57.0 business days (threshold: 2.0 business days)
Exceeded by 55.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Oct 16, 2:00 PM
Created
Feb 28, 6:54 PM
Invoice #
SM-244520

Work Details (3)

Name Type Status Qty Amount Date
WL-02975900 Labor Open 2 $275.00 Oct 18, 2:34 AM
WL-02975901 Labor Open 1 $0.00 Oct 18, 2:34 AM
WL-02976909 Labor Open 0.016666666666667 $38.00 Oct 20, 11:16 AM

Details