Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (9 biz days early)
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jul 21, 2025
37 business days (not counted)
56d
▶ Clock Running
Status: Scheduled
Jul 21 → Oct 8, 2025
56 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Entered
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 16, 2025
5 business days (counted)
Running total: 122 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 18, 2025
1 business day (counted)
Running total: 123 of ? biz days used
Created: Feb 28, 2025
Completed: Oct 18, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 28 → Mar 1
Created
▶ Running
0
0
Mar 1 → May 27
Ready for Scheduling
▶ Running
61
61
May 27 → Jul 21
Ready for Release
⏸ Paused
37
—
Jul 21 → Oct 8
Scheduled
▶ Running
56
117
Oct 8 → Oct 8
Entered
▶ Running
0
117
Oct 8 → Oct 16
Scheduled
▶ Running
5
122
Oct 16 → Oct 18
Tech On Site
▶ Running
1
123
Holding (excluded from total)
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Feb 28, 2025
Due: Oct 30, 2025
Completed: Oct 18, 2025 (12 days early)
⏱️
61.0d in Ready for Scheduling
Longest Stage
🔄
10 transitions
Status Changes
⚠️
120.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
61.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay
120.5 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
61.0d
/ 1.0d SLA
Scheduled
63.0d
/ 2.0d SLA
Tech On Site
1.9d
/ 1.0d SLA
Ready to Bill
1.6d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
📋 Tasks (3)
📅 Events (1)
🔒
Internal CSA Notes
10/08/2025 Cever sent reminder email to margaret.burk@PennMedicine.Upenn.edu
07/21/2025 Cever received email from margaret.burk@PennMedicine.Upenn.edu confirming FSE for Oct 16th at 12 and 2
07/20/2025 Cever received email from rcihlar@pennmedicine.upenn.edu he is currently out of office will check dates and advise.
07/16/2025 Cever sent email to rcihlar@pennmedicine.upenn.edu with updated FSE dates.
07/01/2025 Cer sent first attempt email to rcihlar@pennmedicine.upenn.edu for 2 devices.
🔧
Work Performed
EPIQ Elite Diagnostic Ultrasound System IP 115544381 SN USO24B0147
🔍
Technician Findings
EPIQ Elite Diagnostic Ultrasound System IP 115544381 SN USO24B0147
⚠️
Problem Description
EPIQ Elite Diagnostic Ultrasound System IP 115544381 SN USO24B0147
📞
Call Description
PM - Warranty - BG Required PM
📋
send reminder
Completed
Jul 21, 2025
send reminder
📧
Email: ULS Preventive Maintenance - Princeton Healthcare System - Plainsboro, NJ - WO-11688494
Completed
Jul 1, 2025
To: rcihlar@pennmedicine.upenn.edu
CC: central.scheduling@emsar.com; cristina.everetts@emsar.com
BCC: cristina.everetts@emsar.com
Attachment: ASP Authorization Letter EMSAR 11-02-2023.pdf
Subject: ULS Preventive Maintenance - Princeton Healthcare System - Plainsboro, NJ - WO-11688494
Body:
Good afternoon,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of their s
📧
Email_Response Confirmed
Completed
Jul 1, 2025
07/01/2025 Cer sent first attempt email to rcihlar@pennmedicine.upenn.edu for 2 devices.
📅
WO-01252104 - Preventive Maintenance - Ultrasound - Plainsboro - Princeton Healthcare System
Oct 16, 2025 12:00pm – 2:00pm
Work Order: WO-01252104
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-11688494
Location: Princeton Healthcare System
Address: 1 Plainsboro Rd, Plainsboro, NJ 08536
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USO24B0147
Contact Name: Margie Burk
Contact Phone: +1(609) 306-29
Timeline
📋
Work Order:
WO-01252104
Type:
Preventive Maintenance
Priority:
PC
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
14h 28m
✅
From:
Ready for Scheduling
To:
Ready for Release
Duration in Previous:
87d 5h
👷
📅
Scheduled For:
2025-10-16T16:00:00.000+0000
🗓️
From:
Ready for Release
To:
Scheduled
Duration in Previous:
54d 18h
🆕
👷
Technician:
a0h6e00000IIAuiAAH, Nkosi Wilson
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
1m
📅
Scheduled For:
2025-10-16T16:15:00.000+0000
📅
Scheduled For:
2025-10-16T16:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
8d 3h
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
1d 13h, 0m
⏱️
Type:
Labor
Status:
Open
Qty:
0.016666666666667
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
2d 8h
📄
From:
07e-Partial Project
To:
Ready to Bill
Duration in Previous:
3d 4h
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
12h 35m
🧾
Invoice Number:
SM-244521
Bottlenecks
Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 57.0 business days (threshold: 2.0 business days)
Exceeded by 55.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Scheduled
Oct 16, 12:00 PM
Work Details (3)
Name
Type
Status
Qty
Amount
Date
WL-02975902
Labor
Open
2
$275.00
Oct 18, 2:40 AM
WL-02975903
Labor
Open
1
$0.00
Oct 18, 2:40 AM
WL-02976915
Labor
Open
0.016666666666667
$38.00
Oct 20, 11:18 AM