Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252157 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Reproductive Biology Associates — 1100 Johnson Ferry Rd, ATLANTA GA, 30342

Feb 28, 2025 → Feb 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (38 biz days early)
Active: 111 biz days
Paused: 120 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 18, 2025
120 business days (not counted)
50d
▶ Clock Running
Status: Scheduled
Nov 18 → Feb 3, 2026
50 business days (counted)
Running total: 111 of ? biz days used
▶ Clock Running
Status: Entered
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 111 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 111 of ? biz days used
Created: Feb 28, 2025 Completed: Feb 3, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Nov 18 Ready for Release ⏸ Paused 120 —
Nov 18 → Feb 3 Scheduled ▶ Running 50 111
Feb 3 → Feb 3 Entered ▶ Running 0 111
Feb 3 → Feb 3 Scheduled ▶ Running 0 111
Dispatch 0.0d
Holding 120.5d (excluded)
Coordinators 112.0d
Field Work 2.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
120.5 days
Coordinators
112.0 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Mar 30, 2026 Completed: Feb 5, 2026 (53 days early)
📅
233.0 days Total Age
⏱️
120.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
110.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 120.5 days stuck in "Ready for Release"
⏱️
Total Delay 110.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
120.5d
Scheduled
51.0d / 2.0d SLA
Completed
2.1d / 1.0d SLA
Closed
0.7d / 1.0d SLA
07e-Partial Project
0.2d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/18/2025 EMartin rcvd email from Jennifer "US319D0345 is in room 2 of our Sandy Springs office (any afternoon around 12:00 except Thursdays)" replied advising onsite 02/03/26 at 2 pm

11/10/2025 EMartin sent email to jennifer howe <jennifer.howe@rbaivf.com> for update on device


🔧 Work Performed
Travel to site. Performed ULS PM and T&V per instruction successfully. Travel from site. Weekly national call with Fady & team.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Affiniti 50 Ultrasound System IP 77560007 SN US319D0345
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252157
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 121.0 business days
🗓️
▶
3 Status: Scheduled Nov 18, 2:23 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Bruce Ballard
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-02-03T17:00:00.000+0000, 2026-02-03T19:00:00.000+0000
🚨 51.0 business days
🆕
▶
3 Status: Entered Feb 3, 2:49 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Patricia Gordon
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-03T06:00:00.000+0000, 2026-02-03T00:00:00.000+0000, 2026-02-03T14:00:00.000+0000
✔️
Status: Completed by Patricia Gordon Feb 3, 6:28 PM
From: Scheduled
To: Completed
Duration in Previous: 3h 37m
⏳ 2.7 business days
⏱️
▶
3 3x Labor Added Feb 5, 9:00 AM
3x Labor Added → 3x Travel Added → 3x Expenses Added
🚗
3x Travel Added
Type: Travel, Expenses
Status: Open
Qty: 10, 12
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Feb 5, 9:05 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 5, 9:14 AM
Type: Labor
Status: Open
Qty: 2
🏁
Status: Closed by Patricia Gordon Feb 5, 9:19 AM
From: Completed
To: Closed
Duration in Previous: 1d 14h
⏱️
Labor Added Feb 5, 2:20 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 5, 2:36 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5h 16m
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1h 35m
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 50.6 business days (threshold: 2.0 business days)
Exceeded by 48.6 business days
Completed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 3, 9:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (14)

Name Type Status Qty Amount Date
WL-03092586 Labor Open 0.5 $0.00 Feb 5, 9:00 AM
WL-03092584 Labor Open 1 $0.00 Feb 5, 9:00 AM
WL-03092585 Labor Open 2.5 $275.00 Feb 5, 9:00 AM
WL-03092594 Travel Open 10 $0.00 Feb 5, 9:01 AM
WL-03092593 Travel Open 12 $0.00 Feb 5, 9:01 AM
WL-03092595 Expenses Open 1 $0.00 Feb 5, 9:02 AM
WL-03092598 Expenses Open 1 $0.00 Feb 5, 9:03 AM
WL-03092600 Expenses Open 1 $0.00 Feb 5, 9:04 AM
WL-03092599 Expenses Open 1 $0.00 Feb 5, 9:04 AM
WL-03092607 Expenses Open 1 $0.00 Feb 5, 9:05 AM
WL-03092608 Expenses Open 1 $0.00 Feb 5, 9:05 AM
WL-03092609 Expenses Open 1 $0.00 Feb 5, 9:05 AM
WL-03092633 Labor Open 2 $0.00 Feb 5, 9:14 AM
WL-03093405 Labor Open 0.016666666666667 $38.00 Feb 5, 2:20 PM

Details