📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010
Feb 28, 2025 → Nov 10, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (11 biz days early)
Active: 67 biz days
Paused: 109 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸109d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 31, 2025
109 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 10, 2025
6 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 67 of ? biz days used
Created: Feb 28, 2025Completed: Nov 10, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 28 → Mar 1
Created
▶ Running
0
0
Mar 1 → May 27
Ready for Scheduling
▶ Running
61
61
May 27 → Oct 31
Ready for Release
⏸ Paused
109
—
Oct 31 → Nov 10
Scheduled
▶ Running
6
67
Nov 10 → Nov 10
Tech On Site
▶ Running
0
67
Dispatch0.0d
Holding109.5d (excluded)
Coordinators67.6d
Field Work0.7d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
109.5 days
Coordinators
67.6 days
Over SLA
Field Work
0.7 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025
Due: Nov 30, 2025
Completed: Nov 10, 2025 (20 days early)
📅
176.0 daysTotal Age
⏱️
109.5d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
64.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay109.5 days stuck in "Ready for Release"
⏱️
Total Delay64.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
109.5d
Scheduled
6.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/06/2025 RFosbury - confirmed FSE onsite for NOV17th
10/31/2025 RFosbury - Rec'd email from raflores@childrensnational.org confirming NOV 11th.
10/31/2025 RFosbury - Send email to raflores@childrensnational.org; eheilman@childrensnational.org proposing NOV 11th or DEC 11th.
10/03/2025 RFosbury - Sent list to Allan Klus to schedule date with POC.
Customer wants to wait until closer to month due.
🔧Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍Technician Findings
N/A
⚠️Problem Description
S8-3t Compact Transducer IP 115394279 SN F03LMM
📞Call Description
PM - Contract - BG Required PM
📅
WO-01252176 - Preventive Maintenance - Ultrasound - Washington - Children's National Medical Center
Nov 10, 2025 1:30pm – 4:30pm
Work Order: WO-01252176
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-11690835
Location: Children's National Medical Center
Address: 111 Michigan Ave NW, Washington, DC 20010
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: F03LMM
Contact Name:
Contact Phone:
Contact Email:
D
Timeline
📋
Work Order Created Feb 28, 6:54 PM
Work Order:WO-01252176
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanMar 1, 9:19 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:14h 25m
🚨61.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:08 PM