Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252220 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Appalachian Mountain Community — 141 Asheland Ave, Asheville NC, 28801

Feb 28, 2025 → Nov 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 14, 2025
✓ SLA Met (7 biz days early)
Active: 130 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jul 28, 2025
42 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
Jul 28 → Oct 9, 2025
52 business days (counted)
Running total: 113 of ? biz days used
17d
▶ Clock Running
Status: On Hold
Oct 9 → Nov 4, 2025
17 business days (counted)
Running total: 130 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 130 of ? biz days used
Created: Feb 28, 2025 Completed: Nov 4, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Jul 28 Ready for Release ⏸ Paused 42 —
Jul 28 → Oct 9 Scheduled ▶ Running 52 113
Oct 9 → Nov 4 On Hold ▶ Running 17 130
Nov 4 → Nov 4 Assigned ▶ Running 0 130
Dispatch 0.0d
Holding 60.5d (excluded)
Coordinators 114.0d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
60.5 days
Coordinators
114.0 days
Over SLA
Billing
3.0 days
Over SLA
Created: Feb 28, 2025 Due: Nov 14, 2025 Completed: Nov 4, 2025 (10 days early)
📅
172.0 days Total Age
⏱️
61.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
113.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 113.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
42.5d
Scheduled
53.0d / 2.0d SLA
On Hold
18.0d
Assigned
0.0d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/09/2025 EMartin rcvd email from Ashlynn "We would like to cancel this visit. We are utilizing Phillips for all of our maintenance so we will not need a representative from your company to come out."

10/08/2025 EMartin Fady sent email to Ashlynn left VM asking for update on FSE onsite tomorrow

09/19/2025 EMartin Fady replied to email asking who site is working with rcvd email reply from Ashlynn Kratz "Currently we are working with Jarrod Svezeny at Phillips to coordinate this maintenance request."

09/18/2025 EMartin rcvd email from Hayley Smith "I need to cancel the service listed below. I have received communication from our Philips Representative that they will be conducting our annual PMs directly." looped Fady into thread

07/28/2025 EMartin rcvd email for 10/09/2025 at Noon

07/21/2025 EMartin called 828- 253-3717 ext 1622 / Hayley Smith option 3 then option 2 for Asheville location left VM sent follow up email 

07/14/2025 EMartin sent email to Hayley Smith <hsmith@amchc.org>; for update on device

07/03/2025 EMartin sent email to Hayley Smith <hsmith@amchc.org>; for update on device

🔧 Work Performed
Planner Labor. Philips Repossessed the WO
⚠️ Problem Description
Affiniti 50 Ultrasound System IP 114584659 SN US924D1263
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252220
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 43.0 business days
🗓️
▶
3 Status: Scheduled Jul 28, 8:43 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-09T00:00:00.000+0000, 2025-10-09T04:00:00.000+0000, 2025-10-09T16:00:00.000+0000
👷
Technician Assigned by Erin Martin
Technician: Patricia Gordon
🚨 53.0 business days
⏸️
Status: On Hold by Erin Martin Oct 9, 10:26 AM
From: Scheduled
To: On Hold
Duration in Previous: 73d 1h
🚨 18.0 business days
👷
▶
4 Status: Assigned Nov 4, 4:52 PM
Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Mandy Newman
Technician: a0h5A00000GbkeQQAR, Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Nov 5, 9:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 32m
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 18h
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:37 PM
Invoice Number: SM-245825

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Feb 28, 6:54 PM
Invoice #
SM-245825

Work Details (1)

Name Type Status Qty Amount Date
WL-02996085 Labor Open 0.016666666666667 $38.00 Nov 4, 4:52 PM

Details