Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252235 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Community Memorial Hospital — 150 Broad St, Hamilton NY, 13346

Feb 28, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (25 biz days early)
Active: 66 biz days
Paused: 178 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸178d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 16, 2026
178 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 16 → Feb 23, 2026
5 business days (counted)
Running total: 66 of ? biz days used
Created: Feb 28, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Feb 16 Ready for Release ⏸ Paused 178 —
Feb 16 → Feb 23 Assigned ▶ Running 5 66
Dispatch 0.0d
Holding 178.5d (excluded)
Coordinators 66.0d
Billing 2.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
178.5 days
Coordinators
66.0 days
Over SLA
Billing
2.6 days
Over SLA
Created: Feb 28, 2025 Due: Mar 30, 2026 Completed: Feb 23, 2026 (35 days early)
📅
244.0 days Total Age
⏱️
178.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
67.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 178.5 days stuck in "Ready for Release"
⏱️
Total Delay 67.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
178.5d
Assigned
5.0d / 0.5d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 mklose-- device completed by philips FSE close this wo

02/04/2026 Rbailey - Called 315.824.1100 As we were getting an error message. Updating email address in this and previous notes

tgiacovelli@cmhhamilton.com


02/04/2026 Rbailey - Called 315.824.1100 Advised Oper Radiology was unsure on how to spell Tayla last name. She provided Giacovelli. (Jah-Kuh-Vell-Ee). Sending Updated email to Tayla

tgiacovelli@cmhhamilton.com


02/04/2026 Rbailey - Called 315.272.0688 NA Left VM. Advised that I Alicia was unsure how to spell her name and so I was looking for CB or to get email address


02/04/2026 Rbailey - Called 315.824.1100 Asked for Radiology. Xfer'd. Spoke with Alicia. Who confirmed her boss is now Tayla and not Darrell. She provided her number 315.272.0688 but was unsure how to spell her last name


02/03/2026 Rbailey - Called 315.824.1100 Spoke with Oper. She was unfamiliar with BioMed or CE. She did Advise that Darrell was in Radiology, but was no longer there and No One has replaced him at this time. She attempted to Xfer but NA and no VM. Advised that I would CB tomorrow to try to speak with someone in Radiology. No Longer sending email to Darrel as he is no longer there. Trying to get other contact.


02/03/2026 Rbailey - Called 315.824.6189 NA Left VM for Darrell Bernard. Advised that I was wanting to provide the Date of Feb 23 and 24. Advised that I would resend email with Dates


01/27/2026 Mklose sent email to POC to confirm devices.

12/30/2025 Rbailey - Called 315.824.6189 NA Left VM for Darrel Bernard. Advised I was resending email and including him

dbernard@cmhhamilton.com


11/14/2025 Rbailey - Called 315.272.6990 got the VM for Jen (probably Jennifer Pilipczuk) NA left VM for FU. Sending email to jpilipczuk@cmhhamilton.com to confirm devices

🔧 Work Performed
Allocated to EMSAR but completed by Philips FSE. Billing for Planner Labor
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 96415098 SN US122B1559
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252235
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 179.0 business days
👷
▶
2 Technician Assigned Feb 16, 12:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: Ready for Release
To: Assigned
Duration in Previous: 264d 21h
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 23, 2:34 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7d 1h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 25, 2:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03116299 Labor Open 0.016666666666667 $38.00 Feb 23, 2:34 PM

Details