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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252242 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Healthcare — 1505 SW Archer Rd, Gainesville FL, 32608

Feb 28, 2025 → Nov 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 24, 2025
✓ SLA Met (1 biz days early)
Active: 74 biz days
Paused: 110 biz days
🕐 Clock stopped: Completed (Nov 22, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸110d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 3, 2025
110 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 21, 2025
13 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 22, 2025
0 business days (counted)
Running total: 74 of ? biz days used
Created: Feb 28, 2025 Completed: Nov 22, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Nov 3 Ready for Release ⏸ Paused 110 —
Nov 3 → Nov 3 Assigned ▶ Running 0 61
Nov 3 → Nov 21 Scheduled ▶ Running 13 74
Nov 21 → Nov 22 Tech On Site ▶ Running 0 74
Dispatch 0.0d
Holding 110.5d (excluded)
Coordinators 74.4d
Field Work 0.6d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
110.5 days
Coordinators
74.4 days
Over SLA
Field Work
0.6 days
Billing
0.5 days
Created: Feb 28, 2025 Due: Nov 24, 2025 Completed: Nov 22, 2025 (2 days early)
📅
184.0 days Total Age
⏱️
110.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
71.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 110.5 days stuck in "Ready for Release"
⏱️
Total Delay 71.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
110.5d
Assigned
0.0d / 0.5d SLA
Scheduled
13.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/03/2025 Cever email from Theus, Walter T. <walter.theus@ufhealth.org> advising where the devices are located advised fSE onsite Nov 12th-21st will complete while onsite.

10/23/2025 YEspino Sending an email to Amanda Whitlow, Walter Theus, Lauren Hemmerick, and Chris Ferrell to cover all the Shands locations for November.


08/29/2025 ALuman - sent email to farraj@shands.ufl.edu asking for update on confirmation of device and scheduling

08/28/2025 ALuman - sent email to Amanda Whitlow amanda.whitlow@ufhealth.org to confirm and schedule

08/12/2025 Cever sent first attempt to farraj@shands.ufl.edu as he and Chris are listed as a contact for this device.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 116010398 SN USN24B0046
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252242
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 111.0 business days
👷
▶
4 Technician Assigned Nov 3, 3:28 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 160d 0h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-17T13:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts Nov 4, 12:23 PM
Scheduled For: 2025-11-21T13:00:00.000+0000
🚨 13.0 business days
🔧
Status: Tech On Site by Jared Heisler Nov 21, 2:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 22h
⏱️
▶
2 3x Labor Added Nov 21, 7:28 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 23m, 0m
⏳ 1.6 business days
⏱️
Labor Added Nov 24, 11:16 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 24, 11:22 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:02 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 13.4 business days (threshold: 2.0 business days)
Exceeded by 11.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Nov 21, 8:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03017174 Labor Open 0.25 $0.00 Nov 21, 7:28 PM
WL-03017175 Labor Open 1.5 $275.00 Nov 21, 7:28 PM
WL-03017176 Labor Open 0.25 $0.00 Nov 21, 7:28 PM
WL-03018374 Labor Open 0.016666666666667 $38.00 Nov 24, 11:16 AM

Details