📍 Shands Hospital at University of Fl — 1600 SW Archer Rd, Gainesville FL, 32610
Feb 28, 2025 → Jan 15, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 2, 2026
✓ SLA Met (29 biz days early)
Active: 101 biz days
Paused: 119 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸119d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 17, 2025
119 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 61 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Nov 17 → Jan 15, 2026
39 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 101 of ? biz days used
Created: Feb 28, 2025Completed: Jan 16, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 28 → Mar 1
Created
▶ Running
0
0
Mar 1 → May 27
Ready for Scheduling
▶ Running
61
61
May 27 → Nov 17
Ready for Release
⏸ Paused
119
—
Nov 17 → Nov 17
Assigned
▶ Running
0
61
Nov 17 → Jan 15
Scheduled
▶ Running
39
100
Jan 15 → Jan 16
Tech On Site
▶ Running
1
101
Dispatch0.0d
Holding119.5d (excluded)
Coordinators100.4d
Field Work0.9d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
119.5 days
Coordinators
100.4 days
Over SLA
Field Work
0.9 days
Created: Feb 28, 2025
Due: Mar 2, 2026
Completed: Jan 16, 2026 (45 days early)
📅
219.5 daysTotal Age
⏱️
119.5d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
100.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay119.5 days stuck in "Ready for Release"
⏱️
Total Delay100.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
119.5d
Scheduled
39.4d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/13/2026 ALuman - reschedule to 1/15 per email request from FSE
11/17/2025 Cever received email from Whitlow, Amanda C. <amanda.whitlow@ufhealth.org> confmming FSE onsite for Jan 7th at 10:30 a.m.
11/17/2025 Cever per email from 'Hemmerich, Lauren E.' <lauren.hemmerich@ufhealth.org> devcies will need scheduled with awhi0001@shands.ufl.edu amanda. they are checking scheudle and willl let us know
11/03/2025 Cever sent email to Theus, Walter T. <walter.theus@ufhealth.org> Whitlow, Amanda C. <amanda.whitlow@ufhealth.org> and Hemmerich, Lauren E. <lauren.hemmerich@ufhealth.org> with date options for Jan and Feb devices.
10/30/2025 YEspino Called 352-316-1882 to speak to Lauren over the previous emails sent to verify the Pm info sent in. Was unable to speak to her or leave a message because the line just rang a couple times and then the call was dropped.
10/28/2025 ALuman - sent follow up email to Lauren Hammerich hemmel@shands.ufl.edu to confirm and schedule
10/07/2025 YEspino Sent an email to Lauren Hemmel @ hemmel@shands.ufl.edu to verify and confirm the Pm info sent in.
Failed Hardware Tests- 27 TSB Pencil Probe Xmit Path. Dispatched Philips FSE Matt Langford for repair.
⚠️Problem Description
EPIQ CVxi Ultrasound System IP 83477108 SN USD19B0880
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Jan 26, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom -YES
b. Prontoforms – uploaded and correct template -YES
c. CSR – signed and uploaded to ServiceMax-YES
📞
Live Call_No Answer Unable to Leave Message
Completed Oct 30, 2025
10/30/2025 YEspino Called 352-316-1882 to speak to Lauren over the previous emails sent to verify the Pm info sent in. Was unable to speak to her or leave a message because the line just rang a couple times and then the call was dropped.
📅
WO-01252261 - Preventive Maintenance - Ultrasound - Gainesville - Shands Hospital at University of Fl
Jan 15, 2026 10:30am – 12:00pm
Work Order: WO-01252261
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12219662
Location: Shands Hospital at University of Fl
Address: 1600 SW Archer Rd, Gainesville, FL 32610
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USD19B0880
Contact Name: Amanda Whitlow
Contact Phone:
Timeline
📋
Work Order Created Feb 28, 6:54 PM
Work Order:WO-01252261
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanMar 1, 9:24 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:14h 29m
🚨61.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:20 PM