Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252268 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Hospital at University of Fl — 1600 SW Archer Rd, Gainesville FL, 32610

Feb 28, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (27 biz days early)
Active: 128 biz days
Paused: 114 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸114d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 7, 2025
114 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 61 of ? biz days used
67d
▶ Clock Running
Status: Scheduled
Nov 7 → Feb 19, 2026
67 business days (counted)
Running total: 128 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 128 of ? biz days used
Created: Feb 28, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Nov 7 Ready for Release ⏸ Paused 114 —
Nov 7 → Nov 7 Assigned ▶ Running 0 61
Nov 7 → Feb 19 Scheduled ▶ Running 67 128
Feb 19 → Feb 19 Tech On Site ▶ Running 0 128
Dispatch 0.0d
Holding 114.5d (excluded)
Coordinators 128.7d
Field Work 0.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
114.5 days
Coordinators
128.7 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Feb 28, 2025 Due: Mar 30, 2026 Completed: Feb 19, 2026 (39 days early)
📅
242.0 days Total Age
⏱️
114.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
128.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 114.5 days stuck in "Ready for Release"
⏱️
Total Delay 128.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
114.5d
Scheduled
67.7d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
3.4d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/07/2025 Cever received email from Langford, Christine K. <langck@radiology.ufl.edu> advised this device is at medical plaza asked for feb 19th at 8:30. replied asking to confirm the address and the fSE onsite for feb 19th at 8:30. Will update address if needed

11/03/2025 Cever sent email to Theus, Walter T. <walter.theus@ufhealth.org> Whitlow, Amanda C. <amanda.whitlow@ufhealth.org> and Hemmerich, Lauren E. <lauren.hemmerich@ufhealth.org> with date options for Jan and Feb devices.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ 5 Ultrasound System IP 72410089 SN US617C0798
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252268
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 115.0 business days
👷
▶
3 Technician Assigned Nov 7, 1:32 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 163d 22h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-19T13:30:00.000+0000
🚨 68.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 19, 10:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 103d 20h
⏱️
▶
2 5x Labor Added Feb 19, 3:32 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 14m, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 24, 8:44 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 67.7 business days (threshold: 2.0 business days)
Exceeded by 65.7 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Feb 19, 8:30 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03112317 Labor Open 1 $0.00 Feb 19, 3:32 PM
WL-03112318 Labor Open 1.5 $275.00 Feb 19, 3:32 PM
WL-03112319 Travel Open 12 $0.00 Feb 19, 3:32 PM
WL-03112320 Travel Open 12 $0.00 Feb 19, 3:32 PM
WL-03112323 Labor Open 1 $0.00 Feb 19, 3:33 PM
WL-03117177 Labor Open 0.016666666666667 $38.00 Feb 24, 8:44 AM

Details