Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252275 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 BronxCare Pediatric Specialty Center — 1685 Morris Ave, Bronx NY, 10457

Feb 28, 2025 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 18, 2025
✓ SLA Met (22 biz days early)
Active: 106 biz days
Paused: 73 biz days
🕐 Clock stopped: Completed (Nov 15, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸73d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 10, 2025
73 business days (not counted)
38d
▶ Clock Running
Status: Scheduled
Sep 10 → Nov 4, 2025
38 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Entered
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 14, 2025
7 business days (counted)
Running total: 106 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 15, 2025
0 business days (counted)
Running total: 106 of ? biz days used
Created: Feb 28, 2025 Completed: Nov 15, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Sep 10 Ready for Release ⏸ Paused 73 —
Sep 10 → Nov 4 Scheduled ▶ Running 38 99
Nov 4 → Nov 4 Entered ▶ Running 0 99
Nov 4 → Nov 14 Scheduled ▶ Running 7 106
Nov 14 → Nov 15 Tech On Site ▶ Running 0 106
Dispatch 0.0d
Holding 73.5d (excluded)
Coordinators 107.5d
Field Work 1.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
73.5 days
Coordinators
107.5 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Dec 18, 2025 Completed: Nov 15, 2025 (33 days early)
📅
179.0 days Total Age
⏱️
73.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
102.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 73.5 days stuck in "Ready for Release"
⏱️
Total Delay 102.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
73.5d
Scheduled
46.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/04/2025 RArnold - Sent Reminder Email and updated to Nkosi

09/10/2025 RArnold - Called 718-960-1416 for Evelyn. Device confirmed at Bronxcare Pediatric Specialty clinic, 1685 Morris Ave and the corner of 173rd street. 11/14 @ 9 am for Vivian. 

212-729-4169


09/10/2025 RArnold - Called 7185792640 for Evelyn. Number is not in service.


09/10/2025 RArnold - Called 718-518-3741 for Evelyn. NA.


08/26/2025 RArnold - Called 718-518-3741 for Evelyn. She requested a Friday in November, wanted to confirm a time. Left a message. Sending email. 


08/19/2025 RArnold - Called (917) 856-2531 for Boris. Line is busy. Sending email. 


08/19/2025 RArnold - Called 718-518-3741 for Evelyn. Left a message. 


08/12/2025 RArnold -Called 718-518-3741 for Evelyn Torres. Left a message. Adding her to email with Boris. 

etorres1@bronxcare.org


08/12/2025 RArnold -Called (917) 856-2531 for Boris. Left a message. 


08/07/2025 RArnold - Called (917) 856-2531 for Boris Yusim. Left a message. Sending email to get contact and confirm device.

boyusim@bronxcare.org

🔧 Work Performed
EPIQ CVx Ultrasound System IP 116117804 SN USN24B1756
🔍 Technician Findings
EPIQ CVx Ultrasound System IP 116117804 SN USN24B1756
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 116117804 SN USN24B1756
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252275
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 74.0 business days
👷
▶
3 Technician Assigned Sep 10, 3:44 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-14T14:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 105d 23h
🚨 39.0 business days
🆕
▶
3 Status: Entered Nov 4, 10:12 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h6e00000IIAuiAAH, Nkosi Wilson
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-14T14:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Nov 14, 8:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 22h
⏱️
▶
2 2x Labor Added Nov 14, 9:12 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12h 31m, 0m
⏳ 1.3 business days
⏱️
▶
2 Labor Added Nov 17, 12:31 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:43 PM
Invoice Number: SM-247139

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 38.5 business days (threshold: 2.0 business days)
Exceeded by 36.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Nov 14, 9:00 AM
Created
Feb 28, 6:54 PM
Invoice #
SM-247139

Work Details (3)

Name Type Status Qty Amount Date
WL-03008486 Labor Open 2 $0.00 Nov 14, 9:12 PM
WL-03008487 Labor Open 3 $275.00 Nov 14, 9:12 PM
WL-03009865 Labor Open 0.016666666666667 $38.00 Nov 17, 12:31 PM

Details