Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252294 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Heart Specialists Of Sarasota — 1950 Arlington St, SARASOTA FL, 34239

Feb 28, 2025 → Jan 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 104 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 12, 2025
116 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 61 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Nov 12 → Jan 17, 2026
43 business days (counted)
Running total: 104 of ? biz days used
Created: Feb 28, 2025 Completed: Jan 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Nov 12 Ready for Release ⏸ Paused 116 —
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 61
Nov 12 → Nov 12 Assigned ▶ Running 0 61
Nov 12 → Jan 17 Scheduled ▶ Running 43 104
Dispatch 0.0d
Holding 116.5d (excluded)
Coordinators 104.5d
Field Work 4.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
116.5 days
Coordinators
104.5 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 28, 2025 Due: Jan 30, 2026 Completed: Jan 25, 2026 (5 days early)
📅
224.0 days Total Age
⏱️
116.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
105.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 116.5 days stuck in "Ready for Release"
⏱️
Total Delay 105.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
116.5d
Scheduled
43.4d / 2.0d SLA
Completed
4.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/26/2025 Mklose rcvd email from Kelly Confirm Raymond Jan 9th @11

12/26/2025 Mklose emailed Kellly, offered Raymond January 9th @11am

12/23/2025 ALuman - called Kelly Mendoza 941-225-6006 to see if PM could be moved to Mobnday 12/29. No answer, unable to leave VM due to voicemail box being full. Sent follow up email to kmendoza@heartspecialistsofsarasota.com

11/13/2025 MKlose emailed Kelly adjust time to January 2nd @12pm

11/12/2025 Mklose rcvd email from Kelly. Confirm Raymond January 2nd @9am10/29/2025 YEspino Called 941-225-6006 to speak to Kelly Mendoza to verify the pm info sent in. Was unable to speak to her or leave a message because her mailbox is full.

10/28/2025 ALuman - sent another email to Kelly Mendoza and looped in Bob Leach rleach@heartspecialistsofsarasota.com as an additional means of contact.

10/14/2025 ALuman - sent follow up email to Kelly Mendoza kmendoza@heartspecialistsofsarasota.com after no response to first attempt

10/07/2025 YEspino Sent an email to Kelly Mendoza @ kmendoza@heartspecialistsofsarasota.com to verify and confirm the pm info sent in.

🔧 Work Performed
Travel to site. Wait on the device to be available. Annual PM. Had issues with HW test not passing. Eventually got it to pass. Travel home. Stuck in traffic due to accident.
🔍 Technician Findings
Annual PM
⚠️ Problem Description
EPIQ 7 Ultrasound Circular Edition IP 83696074 SN USO18B1916
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252294
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 117.0 business days
📅
▶
4 Status: Ready for Scheduling Nov 12, 3:22 PM
Status: Ready for Scheduling → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
👷
Technician Assigned by Cristina Everetts
Technician: Raymond Ebanks
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-02T14:00:00.000+0000
🚨 28.0 business days
📅
Dispatch Scheduled by Ashley Luman Dec 23, 10:14 AM
Scheduled For: 2025-12-29T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Erin Martin Dec 26, 10:48 AM
Scheduled For: 2026-01-09T16:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 12, 8:57 AM
Scheduled For: 2026-01-16T16:00:00.000+0000
⚠️ 5.0 business days
⏱️
6x Labor Added Jan 17, 1:29 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5, 2.5, 4.5, 1, 276
✔️
Status: Completed by Raymond Ebanks Jan 17, 5:35 PM
From: Scheduled
To: Completed
Duration in Previous: 66d 2h
⏳ 0.0 business days
💵
Expenses Added Jan 19, 10:42 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🏁
Status: Closed by Raymond Ebanks Jan 24, 11:25 PM
From: Completed
To: Closed
Duration in Previous: 7d 5h
⏳ 2.0 business days
⏱️
Labor Added Jan 27, 12:08 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 27, 12:14 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 12h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 43.4 business days (threshold: 2.0 business days)
Exceeded by 41.4 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Jan 16, 11:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03069296 Labor Open 5 $0.00 Jan 17, 1:29 PM
WL-03069297 Labor Open 2.5 $275.00 Jan 17, 1:29 PM
WL-03069298 Labor Open 4.5 $0.00 Jan 17, 1:29 PM
WL-03069299 Expenses Open 1 $0.00 Jan 17, 1:29 PM
WL-03069300 Travel Open 276 $0.00 Jan 17, 1:29 PM
WL-03069301 Travel Open 276 $0.00 Jan 17, 1:29 PM
WL-03070233 Expenses Open 1 $0.00 Jan 19, 10:42 AM
WL-03079831 Labor Open 0.016666666666667 $38.00 Jan 27, 12:08 PM

Details