Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252297 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Chuback Vein Center — 2 Sears Dr, Paramus NJ, 07652

Feb 28, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (38 biz days early)
Active: 69 biz days
Paused: 101 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸101d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 21, 2025
101 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 30, 2025
7 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 69 of ? biz days used
Created: Feb 28, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Oct 21 Ready for Release ⏸ Paused 101 —
Oct 21 → Oct 30 Scheduled ▶ Running 7 68
Oct 30 → Oct 31 Tech On Site ▶ Running 1 69
Dispatch 0.0d
Holding 101.5d (excluded)
Coordinators 68.6d
Field Work 2.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
101.5 days
Coordinators
68.6 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Dec 30, 2025 Completed: Oct 31, 2025 (60 days early)
📅
170.0 days Total Age
⏱️
101.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
68.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 101.5 days stuck in "Ready for Release"
⏱️
Total Delay 68.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
101.5d
Scheduled
7.6d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/2025 Cever received email from Mazin Radwan <Mazin@chubackveins.com> confirming fSE onsite for oct 30th at 9 a.m.

10/21/2025 Cever included

jacqueline@chubackmedical.com

to the thread trying to lock in for Oct 30th for service

10/14/2025 Cever sent email to mazin@chubackveins.com with Date options

09/26/2025 YEspino called 201-261-1772 to try and speak with Mazin over the pm info sent in. Was sent to the office vm so i left a message.


09/26/2025 YEspino called 201-693-4847 to speak to Jacqueline to verify the pm info sent in. Not a good contact, once dialed all i heard was a busy signal.


09/09/2025 YEspino Called 201-261-1772 to speak to Mazin to verify the Pm info sent in. Was unable to speak to them so i left a message. May need a new contact.


08/27/2025 YEspino Called 201-261-1772 to speak to Mazin to verify the Pm info sent in. Was unable to speak to them so i left a message.


08/20/2025 YEspino Called 201-261-1772 to speak to Mazin @ Ext 334 to verify the pm info sent in. Was unable to speak to them so i left a message.


08/14/2025 YEspino Called 201-693-4847 to speak to Jacqueline Saek to verify the pm info sent in. Was unable to speak to her or leave a message because once dialed all i got was a busy signal.


08/04/2025 YEspino Called 201-261-1772 to speak to Mazin Radwan @ Ext 334 to verify the info sent in for the Pm in question. Dialed the ext but was unable to speak to them or leave a message.

🔧 Work Performed
Affiniti 70 Ultrasound System IP 71376706 SN US217F0570
🔍 Technician Findings
Affiniti 70 Ultrasound System IP 71376706 SN US217F0570
⚠️ Problem Description
Affiniti 70 Ultrasound System IP 71376706 SN US217F0570
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252297
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:22 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 28m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 102.0 business days
👷
▶
3 Technician Assigned Oct 21, 3:04 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-30T13:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 146d 22h
⚠️ 8.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Oct 30, 8:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 17h
⏳ 2.0 business days
⏱️
2x Labor Added Oct 31, 4:20 PM
Type: Labor
Status: Open
Qty: 2, 4
✔️
Status: Completed by Nkosi Wilson Oct 31, 5:56 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 9h, 0m
⏳ 2.8 business days
⏱️
Labor Added Nov 4, 10:47 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 4, 11:16 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:37 PM
Invoice Number: SM-245826

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Oct 30, 9:00 AM
Created
Feb 28, 6:54 PM
Invoice #
SM-245826

Work Details (3)

Name Type Status Qty Amount Date
WL-02992109 Labor Open 2 $0.00 Oct 31, 4:20 PM
WL-02992110 Labor Open 4 $275.00 Oct 31, 4:20 PM
WL-02995443 Labor Open 0.016666666666667 $38.00 Nov 4, 10:47 AM

Details