Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252302 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Fayetteville Woman's Care — 2029 Valleygate Dr, FAYETTEVILLE NC, 28304

Feb 28, 2025 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 21, 2026
✗ SLA Missed
Active: 124 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 19, 2025
121 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 61 of ? biz days used
63d
▶ Clock Running
Status: Scheduled
Nov 19 → Feb 24, 2026
63 business days (counted)
Running total: 124 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 124 of ? biz days used
Created: Feb 28, 2025 Completed: Feb 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Nov 19 Ready for Release ⏸ Paused 121 —
Nov 19 → Nov 19 Assigned ▶ Running 0 61
Nov 19 → Feb 24 Scheduled ▶ Running 63 124
Feb 24 → Feb 24 Tech On Site ▶ Running 0 124
Dispatch 0.0d
Holding 121.5d (excluded)
Coordinators 125.0d
Field Work 0.9d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
121.5 days
Coordinators
125.0 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Feb 28, 2025 Due: Feb 21, 2026 Completed: Feb 25, 2026 (3 days late)
📅
245.1 days Total Age
⏱️
121.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
122.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 121.5 days stuck in "Ready for Release"
⏱️
Total Delay 122.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
121.5d
Assigned
0.0d / 0.5d SLA
Scheduled
64.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19/2025 Cever received email from Patricia Crowder <pwcrowder@fwc.net> askig for Feb 10th at 11:30 replied confirming.

11/06/2025 Cever sent email to Patricia Crowder <pwcrowder@fwc.net> with date options

🔧 Work Performed
Travel to site. Wait for device to be available. Performed ULS PM and T&V per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
ClearVue 850 Ultrasound System IP 88549054 SN SZN2061856
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252302
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 122.0 business days
👷
▶
4 Technician Assigned Nov 19, 9:51 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 175d 18h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-10T16:30:00.000+0000
🚨 45.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Jan 27, 12:45 PM
Scheduled For: 2026-02-11T19:30:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 5, 11:22 AM
Scheduled For: 2026-02-10T19:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 10, 9:38 AM
Scheduled For: 2026-02-18T17:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 18, 8:54 AM
Scheduled For: 2026-02-24T17:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Patricia Gordon Feb 24, 12:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 97d 2h
⏱️
▶
2 8x Labor Added Feb 24, 4:49 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 4h 23m
🏁
Status: Closed by Patricia Gordon Feb 24, 7:51 PM
From: Completed
To: Closed
Duration in Previous: 3h 0m
⏱️
▶
2 Labor Added Feb 25, 2:35 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 46m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 64.0 business days (threshold: 2.0 business days)
Exceeded by 62.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 24, 12:30 PM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03118230 Labor Open 3.5 $0.00 Feb 24, 4:49 PM
WL-03118231 Labor Open 1.5 $275.00 Feb 24, 4:49 PM
WL-03118232 Labor Open 2.75 $0.00 Feb 24, 4:49 PM
WL-03118233 Expenses Open 1 $0.00 Feb 24, 4:49 PM
WL-03118234 Expenses Open 1 $0.00 Feb 24, 4:49 PM
WL-03118235 Expenses Open 1 $0.00 Feb 24, 4:49 PM
WL-03118236 Travel Open 172 $0.00 Feb 24, 4:49 PM
WL-03118237 Travel Open 119 $0.00 Feb 24, 4:49 PM
WL-03119689 Labor Open 0.016666666666667 $38.00 Feb 25, 2:35 PM

Details