Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252329 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Jeffrey Stahl MD — 2200 Northern Blvd Ste 133, Greenvale NY, 11548

Feb 28, 2025 → Jan 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (17 biz days early)
Active: 61 biz days
Paused: 151 biz days
🕐 Clock stopped: Completed (Jan 6, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jan 6, 2026
151 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Feb 28, 2025 Completed: Jan 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Jan 6 Ready for Release ⏸ Paused 151 —
Jan 6 → Jan 6 Assigned ▶ Running 0 61
Dispatch 0.0d
Holding 151.5d (excluded)
Coordinators 61.0d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
151.5 days
Coordinators
61.0 days
Over SLA
Billing
3.0 days
Over SLA
Created: Feb 28, 2025 Due: Jan 30, 2026 Completed: Jan 6, 2026 (24 days early)
📅
212.0 days Total Age
⏱️
151.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
67.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 151.5 days stuck in "Ready for Release"
⏱️
Total Delay 67.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
151.5d
Assigned
0.0d / 0.5d SLA
Closed
6.8d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


12/29/2025 RArnold -Customer is still working on locating this device

12/22/2025 RArnold -Customer is still working on locating this device

12/16/2025 RArnold -Emailed for update on locating device.

12/09/2025 RArnold - Called (917) 847-6639 for Rob. Left a message. Sending email.

12/02/2025 RArnold - Emailed Rob for an update

11/19/2025 RArnold - Called (917) 847-6639 for Rob. Left a message. Sending email. 


11/11/2025 RArnold - Called (917) 847-6639 for Rob. Left a message. Sending email to see if he has located this device. 

11/03/2025 RArnold- emailed for update on locating device.

10/27/2025 RArnold- Called (917) 847-6639 for Rob. He still has not been able to locate this device. There is a new suite opening up at the main hospital and he is hoping it may get brought there. He has also asked the Philips FSE to help locate. 


10/21/2025 RArnold- Called (917) 847-6639 for Rob. Left a message. Sending email. 


10/14/2025 RArnold- Called (917) 847-6639 for Rob. He is still working on locating this device. He will get back to me, he is going to the location today and will check the SN# there. 


10/06/2025 RArnold- Called (917) 847-6639 for Rob Baiardi. He asked that I send him an email with SN#. He will look in his system and help with the correct location and contact. 

robert.baiardi@chsli.org


10/06/2025 RArnold- Called 15168695277 for main site. Asked for office manger and VM was disabled for this extension. 

🔧 Work Performed
Planner Labor. Philips FSE completed the PM while PWO was allocated to EMSAR
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System IP 116580543 SN USD24B0977
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252329
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 152.0 business days
👷
▶
4 Technician Assigned Jan 6, 12:49 PM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 223d 21h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 14, 10:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 21h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jan 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 17h

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Closed
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03054745 Labor Open 0.016666666666667 $38.00 Jan 6, 12:49 PM

Details