Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252341 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Norwalk Hospital — 24 Stevens St, Norwalk CT, 06850

Feb 28, 2025 → Oct 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (33 biz days early)
Active: 118 biz days
Paused: 36 biz days
🕐 Clock stopped: Tech Off Site (Oct 8, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jul 18, 2025
36 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 18 → Jul 18, 2025
0 business days (counted)
Running total: 61 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Jul 18 → Oct 8, 2025
57 business days (counted)
Running total: 118 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 118 of ? biz days used
Created: Feb 28, 2025 Tech Off Site: Oct 8, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Jul 18 Ready for Release ⏸ Paused 36 —
Jul 18 → Jul 18 Ready for Scheduling ▶ Running 0 61
Jul 18 → Oct 8 Scheduled ▶ Running 57 118
Oct 8 → Oct 8 Tech On Site ▶ Running 0 118
Dispatch 0.0d
Holding 36.5d (excluded)
Coordinators 118.1d
Field Work 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
36.5 days
Coordinators
118.1 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Feb 28, 2025 Due: Nov 30, 2025 Completed: Oct 8, 2025 (53 days early)
📅
153.2 days Total Age
⏱️
61.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
117.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 117.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
36.5d
Scheduled
57.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/18/2025 Rbailey - Rcvd call from 203.852.2454 Allison Salomone. She scheduled the device for October 7 @ 1pm for Joseph. Sending email and Advising Planner

allison.salomone@nuvancehealth.org


07/11/2025 Rbailey - Called 203.852.2403 NA Left VM for FU


07/11/2025 Rbailey - Rcvd call from 203.852.2680 He said that they do not have Probes in their Dept and I would need to try Cardiology. He provided the number 203.852.2403


07/11/2025 Rbailey - Called 203.449.2360 the number for Alan. NA No Name on VM. Left VM for FU


06/30/2025 Rbailey - Sent 1st attempt email to Alan Iovino alan.iovino@nuvancehealth.org proposing Joseph Nuovo come onsite Oct 7 or 8 @1pm

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS IP 68232310 SN B1HG6Y
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252341
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 37.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Jul 18, 10:04 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 51d 17h
👷
▶
3 Technician Assigned Jul 18, 10:27 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-07T17:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22m
🚨 57.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Oct 7, 8:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 81d 10h
⏱️
3x Labor Added Oct 7, 8:45 PM
Type: Labor
Status: Open
Qty: 1.25, 0.75, 3
🚗
▶
2 Status: Tech Off Site Oct 7, 9:22 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.3 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 2:57 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 17h
⏳ 3.0 business days
⏱️
Labor Added Oct 16, 3:50 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 51m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:38 AM
Invoice Number: SM-243809

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 57.1 business days (threshold: 2.0 business days)
Exceeded by 55.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Oct 7, 1:00 PM
Created
Feb 28, 6:54 PM
Invoice #
SM-243809

Work Details (4)

Name Type Status Qty Amount Date
WL-02962756 Labor Open 1.25 $0.00 Oct 7, 8:45 PM
WL-02962757 Labor Open 0.75 $275.00 Oct 7, 8:45 PM
WL-02962758 Labor Open 3 $0.00 Oct 7, 8:45 PM
WL-02973352 Labor Open 0.016666666666667 $38.00 Oct 16, 3:50 PM

Details