Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252346 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Nash General Hospital — 2460 Curtis Ellis Dr, Rocky Mount NC, 27962

Feb 28, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 2, 2026
✓ SLA Met (48 biz days early)
Active: 96 biz days
Paused: 105 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸105d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 27, 2025
105 business days (not counted)
34d
▶ Clock Running
Status: Scheduled
Oct 27 → Dec 17, 2025
34 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 96 of ? biz days used
Created: Feb 28, 2025 Completed: Dec 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Oct 27 Ready for Release ⏸ Paused 105 —
Oct 27 → Dec 17 Scheduled ▶ Running 34 95
Dec 17 → Dec 18 Tech On Site ▶ Running 1 96
Dispatch 0.0d
Holding 105.5d (excluded)
Coordinators 95.8d
Field Work 1.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
105.5 days
Coordinators
95.8 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 28, 2025 Due: Mar 2, 2026 Completed: Dec 18, 2025 (74 days early)
📅
200.6 days Total Age
⏱️
105.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
93.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 105.5 days stuck in "Ready for Release"
⏱️
Total Delay 93.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
105.5d
Scheduled
34.8d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 MNewman - Old PWO WO-12209378. New PWO WO-13926066 

INTERNAL - 11/17/2025 MNewman - per email from Deb, this PWO is being canceled due to a new PM Plan. Once the new PWO has been created, it can be dispatched. Mandy will update the EWO with the new PWO/Case.

10/24/2025 Rbailey - Called 252.962.6767 Spoke with Christine Dixon. She said to email her and she would look into it. Proposing December 15@ Noon - Dec 16

christine.dixon@unchealth.unc.edu


10/07/2025 EMartin sent email to Charity Stewart (904) 616-9146 Charity.Stewart@unchealth.unc.edu for update on devices

🔧 Work Performed
while onsite, performed ULS PM per instruction successfully.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 83271963 SN USD19B0061
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252346
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 106.0 business days
👷
▶
3 Technician Assigned Oct 27, 1:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-15T17:00:00.000+0000, 2025-12-15T18:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 152d 21h
🚨 32.0 business days
📅
Dispatch Scheduled by Erin Martin Dec 12, 1:29 PM
Scheduled For: 2025-12-17T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Patricia Gordon Dec 17, 11:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 50d 22h
⏱️
▶
2 2x Labor Added Dec 17, 10:24 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 10h 35m
🏁
Status: Closed by Patricia Gordon Dec 17, 11:29 PM
From: Completed
To: Closed
Duration in Previous: 1h 3m
⏱️
▶
2 Labor Added Dec 18, 9:55 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 10h 28m
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 14m
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 34.8 business days (threshold: 2.0 business days)
Exceeded by 32.8 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Dec 17, 1:00 PM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03041422 Labor Open 1.5 $275.00 Dec 17, 10:24 PM
WL-03041423 Labor Open 0.25 $0.00 Dec 17, 10:24 PM
WL-03041727 Labor Open 0.016666666666667 $38.00 Dec 18, 9:55 AM

Details