Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252359 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Barnabas Health Medical Group — 274 Route 35 South, EATONTOWN NJ, 07724

Feb 28, 2025 → Dec 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 29, 2025
✓ SLA Met (18 biz days early)
Active: 63 biz days
Paused: 126 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸126d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 26, 2025
126 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 26 → Dec 2, 2025
2 business days (counted)
Running total: 63 of ? biz days used
Created: Feb 28, 2025 Completed: Dec 2, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Nov 26 Ready for Release ⏸ Paused 126 —
Nov 26 → Dec 2 Scheduled ▶ Running 2 63
Dispatch 0.0d
Holding 126.5d (excluded)
Coordinators 64.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
126.5 days
Coordinators
64.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Dec 29, 2025 Completed: Dec 2, 2025 (27 days early)
📅
189.0 days Total Age
⏱️
126.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
61.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 126.5 days stuck in "Ready for Release"
⏱️
Total Delay 61.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
126.5d
Scheduled
3.0d / 2.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26/2025 Mklose email from Sylvia asking for another day. Offered Jason Dec 3 @8am.

11/26/2025 Mklose rcvd email from Ilesh, confrim Jason Dec 2nd @10am.

11/20/2025 Mklose called 908-461-8497; Sylvia adv call 732-440-7336. for Ilesh Patel

11/14/2025 Mklose called 732-963-7993, vm not set up unable to lvm. sending email to new email address ilesh.patel@rwjbh.org

11/07/2025 RFosbury - no answer, VM not set up. Sending FU email to ilesh.patel@rjbh.org Also adding Sylvia.Noterile@rwjbh.org <sylvia.noterile@rwjbh.org to help support.

10/23/2025 RFosbury - Called Ilesh Patel at 732-963-7993. Unable to leave voicemail - sent f/u email to Ilesh Patel at ilesh.patel@rjbh.org to propose FSE onsite Dec 2nd at 10 am

10/13/2025 RFosbury - sent f/u email to Ilesh Patel at ilesh.patel@rjbh.org to confirm FSE onsite Dec 2nd at 10 am.

09/29/2025 RFosbury - sent f/u email to Ilesh Patel at ilesh.patel@rjbh.org to confirm FSE onsite Dec 2nd at 10 am.

9/18/2025 RFosbury - Called and spoke with Sylvia. Confirmed device and proposed Dec 2nd at 10 am. Was provided Ilesh Patel as POC. Send F/U email to 

ilesh.patel@rjbh.org to confirm.  

09/17/2025 RFosbury Received undeliverable from Sylvia Noterile'Sylvia.Noterile@rwjbh.org. Called Sylvia Noterile @ 908-461-8497 and left VM.

09/17/2025 RFosbury - Received email from Steve Kuczek Steven Kuczek stephen.kuczek@rwjbh.org advising Sylvia Noterile'Sylvia.Noterile@rwjbh.org' is the correct POC, sent F/U proposing Jason Yenser Dec 2 @ 10

09/05/2025 Rbailey - Sent 1st Attempt Email to Steven Kuczek stephen.kuczek@rwjbh.org proposing Jason Yenser Dec 2 @ 10

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti CVx Ultrasound System IP 116943208 SN USD24R1391
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252359
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:22 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 28m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 127.0 business days
👷
▶
3 Technician Assigned Nov 26, 10:49 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-02T15:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 182d 19h
📅
Dispatch Scheduled by Rich Fosbury Nov 26, 3:39 PM
Scheduled For: 2025-12-03T13:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Nov 26, 3:52 PM
Scheduled For: 2025-12-02T15:00:00.000+0000
⏳ 3.0 business days
⏱️
5x Labor Added Dec 2, 5:50 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1.75, 1.25, 107, 31
✔️
Status: Completed by Jason Yenser Dec 2, 6:21 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 7h, 0m
⏱️
Labor Added Dec 3, 10:00 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 3, 10:09 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 47m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:13 PM
Invoice Number: SM-248218

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Dec 2, 10:00 AM
Created
Feb 28, 6:54 PM
Invoice #
SM-248218

Work Details (6)

Name Type Status Qty Amount Date
WL-03024037 Labor Open 3 $0.00 Dec 2, 5:50 PM
WL-03024038 Labor Open 1.75 $275.00 Dec 2, 5:50 PM
WL-03024039 Labor Open 1.25 $0.00 Dec 2, 5:50 PM
WL-03024040 Travel Open 107 $0.00 Dec 2, 5:50 PM
WL-03024041 Travel Open 31 $0.00 Dec 2, 5:50 PM
WL-03024715 Labor Open 0.016666666666667 $38.00 Dec 3, 10:00 AM

Details