Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252363 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Middlesex Hospital — 28 Crescent St, Middletown CT, 06457

Feb 28, 2025 → Jan 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 2, 2026
✓ SLA Met (25 biz days early)
Active: 61 biz days
Paused: 163 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸163d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jan 23, 2026
163 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Feb 28, 2025 Completed: Jan 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Jan 23 Ready for Release ⏸ Paused 163 —
Jan 23 → Jan 23 Assigned ▶ Running 0 61
Dispatch 0.0d
Holding 163.5d (excluded)
Coordinators 61.0d
Billing 4.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
163.5 days
Coordinators
61.0 days
Over SLA
Billing
4.0 days
Over SLA
Created: Feb 28, 2025 Due: Mar 2, 2026 Completed: Jan 23, 2026 (38 days early)
📅
224.0 days Total Age
⏱️
163.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
65.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 163.5 days stuck in "Ready for Release"
⏱️
Total Delay 65.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
163.5d
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/22/2026 Mklose attached signed EL


01/07/2026 Mklose rcvd email from POC, these are done in house


01/05/2026 Rbailey - Called 860.358.5232 for Nathan Renouf. NA Left VM advising that we would like to have April Nuovo come onsite Jan 6 and 7 to complete this device. Sending email to Nathan and Andy DellaValle

nathan.renouf@midhosp.org

andy.dellavalle@midhosp.org


10/21/2025 YEspino Called 860-358-5236 to speak to Andy Dellavalle to verify the pm info sent in. Rang a couple of times and then the call was picked up and then dropped. Will try back later.

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Affiniti 70 Ultrasound System IP 96261451 SN US122F0968
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252363
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 164.0 business days
👷
▶
4 Status: Assigned Jan 23, 8:51 AM
Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Megan Klose
Technician: Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Megan Klose
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 27, 10:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 1h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 17h

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03076336 Labor Open 0.016666666666667 $38.00 Jan 23, 8:52 AM

Details