Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252379 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 HMH Peds SubSpecialty — 3 Hospital Plz, Old Bridge NJ, 08857

Feb 28, 2025 → Dec 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 8, 2026
✓ SLA Met (26 biz days early)
Active: 92 biz days
Paused: 96 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸96d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 14, 2025
96 business days (not counted)
31d
▶ Clock Running
Status: Scheduled
Oct 14 → Dec 1, 2025
31 business days (counted)
Running total: 92 of ? biz days used
Created: Feb 28, 2025 Completed: Dec 1, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Oct 14 Ready for Release ⏸ Paused 96 —
Oct 14 → Dec 1 Scheduled ▶ Running 31 92
Dispatch 0.0d
Holding 96.5d (excluded)
Coordinators 92.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
96.5 days
Coordinators
92.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Jan 8, 2026 Completed: Dec 1, 2025 (38 days early)
📅
188.0 days Total Age
⏱️
96.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
90.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 96.5 days stuck in "Ready for Release"
⏱️
Total Delay 90.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
96.5d
Scheduled
31.9d / 2.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/14/2025 RFosbury - rec;d email from Marianna Bernal <marianna.bernal@hmhn.org> confirming FSE onsite DEC 1st at 12PM

09/29/2025 RFosbury - Sent F/U email to Marianna Bernal <marianna.bernal@hmhn.org>

09/24/2025 RFosbury - Rec'd email from victoria.reilly@hmhn.org saying she will be OOO this time and added in Marianna Bernal <marianna.bernal@hmhn.org> to confirm. Sent F/U email to Marianna Bernal <marianna.bernal@hmhn.org>

09/17/2025 RFosbury - Sent 2nd Attempt Email to victoria.reilly@hmhn.org proposing Jason Dec 1st at 12 p.m

09/05/2025 Rbailey - Sent 1st Attempt Email to victoria.reilly@hmhn.org proposing Jason Dec 1st at 12 p.m.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 116495990 SN USD24B0857
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252379
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 97.0 business days
👷
▶
3 Technician Assigned Oct 14, 12:48 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-01T17:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 139d 20h
🚨 32.0 business days
⏱️
3x Labor Added Dec 1, 5:39 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 3, 94
✔️
Status: Completed by Jason Yenser Dec 1, 6:05 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 48d 6h, 0m
⏱️
▶
2 Labor Added Dec 2, 1:58 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 55m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:13 PM
Invoice Number: SM-248232

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 31.9 business days (threshold: 2.0 business days)
Exceeded by 29.9 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Dec 1, 12:00 PM
Created
Feb 28, 6:54 PM
Invoice #
SM-248232

Work Details (4)

Name Type Status Qty Amount Date
WL-03022772 Labor Open 1.5 $275.00 Dec 1, 5:39 PM
WL-03022773 Labor Open 3 $0.00 Dec 1, 5:39 PM
WL-03022774 Travel Open 94 $0.00 Dec 1, 5:39 PM
WL-03023697 Labor Open 0.016666666666667 $38.00 Dec 2, 1:58 PM

Details