Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252380 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Baystate Medical Center — 30 Bobala Rd, Holyoke MA, 01040

Feb 28, 2025 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✗ SLA Missed
Active: 61 biz days
Paused: 173 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
May 27 → Aug 20, 2025
59 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Aug 20 → Aug 20, 2025
0 business days (counted)
Running total: 61 of ? biz days used
⏸114d
⏸ Clock Paused
Status: Ready for Release
Aug 20 → Feb 6, 2026
114 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Feb 28, 2025 Completed: Feb 6, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Aug 20 Ready for Release ⏸ Paused 59 —
Aug 20 → Aug 20 Ready for Scheduling ▶ Running 0 61
Aug 20 → Feb 6 Ready for Release ⏸ Paused 114 —
Feb 6 → Feb 6 Assigned ▶ Running 0 61
Dispatch 0.0d
Holding 174.5d (excluded)
Coordinators 61.0d
Billing 3.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
174.5 days
Coordinators
61.0 days
Over SLA
Billing
3.0 days
Over SLA
Created: Feb 28, 2025 Due: Dec 30, 2025 Completed: Feb 6, 2026 (37 days late)
📅
234.0 days Total Age
⏱️
115.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
65.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 115.0 days stuck in "Ready for Release"
⏱️
Total Delay 65.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
174.5d
Assigned
0.0d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/05/2026 Rbailey - Combined emails into 1 thread for Visibility. Looking for Signed and Returned


12/02/2025 Rbailey - Called 413.896.9104 spoke with Nigel. Who advised that they do the PMs in House. Advising Planners to see about Exception Letter


11/17/2025 Rbailey - Called413.896.9104 Spoke with Nigel. He asked me to resend email to him about these devices and he would confirm the location

nigel.cubin@baystatehealth.org


10/29/2025 Rbailey - Called 413.896.9104 NA Left VM for Nigel. Advised I was resending email as well

nigel.cubin@baystatehealth.org


10/29/2025 Rbailey - Called 413.896.8553 - (Number for Terrance Dunn) NA No Name Left VM for FU


08/27/2025 YEspino Called 413-773-2157 to speak to Terrance to verify the info sent in for the 2 pm info sent in. Was unable to speak to him or leave a message the line just rang a couple times and the call was dropped.


08/25/2025 Rbailey - Called 413.896.9104 to speak with Nigel to see if email was received. NA Left VM for FU


08/14/2025 YEspino Called 413-896-9104 to speak to Nigel to verify the Pm info sent in. Was able to speak to speak to Nigel and he asked for an email to confirm the info for the pms in question. Email:nigel.cubin@baystatehealth.org


08/04/2025 YEspino Called 413-792-2395 to speak to Christian O'Shea to verify the info sent in for the Pm's in question. Was unable to speak to them or leave a message because once dialed all i got was a busy signal.


08/04/2025 YEspino Called 413-896-9104 to speak to Nigel Cubin to verify the info sent in for the Pm's on the devices in question. Went straight to vm so i left a message.

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Transducer, X8-2t IP 108378839 SN F0F1PV
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252380
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 25m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 60.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Aug 20, 11:42 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 84d 19h
✅
Status: Ready for Release by Yessenia Espino Aug 20, 11:59 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 17m
🚨 115.0 business days
👷
▶
4 Status: Assigned Feb 6, 7:47 AM
Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 11, 10:07 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Feb 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 17h

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03094823 Labor Open 0.016666666666667 $38.00 Feb 6, 7:47 AM

Details