Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252391 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hackensack UniversityMedical Center — 30 Prospect Ave, Hackensack NJ, 07601

Feb 28, 2025 → Nov 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (25 biz days early)
Active: 96 biz days
Paused: 87 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸87d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 30, 2025
87 business days (not counted)
16d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 23, 2025
16 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Entered
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 77 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Oct 23 → Nov 20, 2025
19 business days (counted)
Running total: 96 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 96 of ? biz days used
Created: Feb 28, 2025 Completed: Nov 20, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Sep 30 Ready for Release ⏸ Paused 87 —
Sep 30 → Oct 23 Scheduled ▶ Running 16 77
Oct 23 → Oct 23 Entered ▶ Running 0 77
Oct 23 → Nov 20 Scheduled ▶ Running 19 96
Nov 20 → Nov 20 Tech On Site ▶ Running 0 96
Dispatch 0.0d
Holding 87.5d (excluded)
Coordinators 97.7d
Field Work 0.9d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
87.5 days
Coordinators
97.7 days
Over SLA
Field Work
0.9 days
Billing
0.5 days
Created: Feb 28, 2025 Due: Dec 30, 2025 Completed: Nov 20, 2025 (40 days early)
📅
183.0 days Total Age
⏱️
87.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
92.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 87.5 days stuck in "Ready for Release"
⏱️
Total Delay 92.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
87.5d
Scheduled
36.7d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2025 Rbailey - Rcvd call from 551.996.2000 Frank Valletta. He said for us to come on Nov 20th. Sending email and Advising Planner. Frank Cell 201.602.9113

frank.valletta@hmhn.org


09/30/2025 Rbailey - Called 551.996.2000 Xfer'd to the Cath Lab. Left VM for Frank Valletta concerning device


09/30/2025 Rbailey - Called 551.996.2000 Xfer'd to BioMed. Spoke with Mikhail Bronstein. He advised the below

usd24b0968 - Cath Lab 2 Pavillion

us619b1262 - No Record

uso23r1898 - No Record

usd24b0955 - No Record


09/26/2025 Rbailey - Sent Email to kathleen.uglione@hmhn.org and beena.vaidya@hmhn.org looking to confirm Address and POC


09/22/2025 Rbailey - Sent 1st Attempt Email to kathleen.uglione@hmhn.org and beena.vaidya@hmhn.org to propose Jeffry Manuta coming Onsite November 20th and December 11th

🔧 Work Performed
EPIQ CVx Ultrasound System IP 116710853 SN USD24B0968
🔍 Technician Findings
EPIQ CVx Ultrasound System IP 116710853 SN USD24B0968
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 116710853 SN USD24B0968
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252391
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 88.0 business days
🗓️
▶
3 Status: Scheduled Sep 30, 2:18 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-20T00:00:00.000+0000, 2025-11-20T06:00:00.000+0000, 2025-11-20T19:00:00.000+0000
👷
Technician Assigned by Brandi Rodriguez
Technician: Jeffry Manuta
🚨 17.0 business days
🆕
▶
4 Status: Entered Oct 23, 9:39 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Nkosi Wilson
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-20T18:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 1m
🚨 20.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Nov 20, 11:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 2h
⏱️
▶
2 2x Labor Added Nov 20, 6:11 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 10m
⏱️
▶
2 Labor Added Nov 21, 9:13 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 3m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5d 5h
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 16.7 business days (threshold: 2.0 business days)
Exceeded by 14.7 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Nov 20, 1:00 PM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03015382 Labor Open 2 $275.00 Nov 20, 6:11 PM
WL-03015383 Labor Open 1 $0.00 Nov 20, 6:11 PM
WL-03016002 Labor Open 0.016666666666667 $38.00 Nov 21, 9:13 AM

Details