Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252415 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Ksc Cardiology Pa — 350 1st St N, Winter Haven FL, 33881

Feb 28, 2025 → Nov 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 29, 2025
✓ SLA Met (5 biz days early)
Active: 61 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 19, 2025
121 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 61 of ? biz days used
Created: Feb 28, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Nov 19 Ready for Release ⏸ Paused 121 —
Nov 19 → Nov 19 Assigned ▶ Running 0 61
Dispatch 0.0d
Holding 121.5d (excluded)
Coordinators 61.0d
Billing 2.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
121.5 days
Coordinators
61.0 days
Over SLA
Billing
2.6 days
Over SLA
Created: Feb 28, 2025 Due: Nov 29, 2025 Completed: Nov 19, 2025 (10 days early)
📅
182.0 days Total Age
⏱️
121.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
61.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 121.5 days stuck in "Ready for Release"
⏱️
Total Delay 61.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
121.5d
Assigned
0.0d / 0.5d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19/2025 MNewman - per email from Lead LTP Bill Garland, email provides enough information to cancel the PWO. Device is being replaced.

11/11/2025 Cever email from Catalina Olivas <colivas@ksccardiology.com> advised the device is being replaced on Nov 19th asked Mandy if this should be unshared for FSE to close after old device is removed.

11/06/2025 Cever sent email to colivas@ksccardiology.com with updated Date option

10/24/2025 YEspino Called 863-508-1101 to speak to Catalina @ Ext 245 to verify the Pm info sent in. but was unable to be transferred to her or talk to anybody because once i added the ext it just sends me back to the main menu


10/24/2025 YEspino Called 470-222-1587 to speak to Billy to verify the Pm info sent in. Just went straight to vm so i left a message.


09/26/2025 YEspino called 863-508-1101 to speak to Catalina to verify the Pm info sent in. Was unable to speak to her so i left a message.


09/09/2025 YEspino Called 863-508-1101 to try and speak to Catalina @ Ext 245. Was unable to speak to anybody or leave a message because the office is currently closed.


08/29/2025 ALuman - sent email to Catalina Olivas to confirm and schedule colivas@ksccardiology.com


08/20/2025 YEspino Called 863-508-1101 to speak to Catalina @ Ext 245 to verify the pm info sent in. Was unable to speak to anybody or leave a message because the office is currently closed.


08/14/2025 YEspino Called 470-222-1587 to speak to Billy Stewart to verify the Pm info sent in. Went straight to vm so i left a message.


08/04/2025 YEspino Called 863-508-1101 to speak to Catalina Olivas @ Ext 245 to verify the info sent in for the PM in question. Was unable to speak to anybody or leave a message. When i typed in the ext given it just kept sending me back to the main menu. May need a better contact.

🔧 Work Performed
Planner Labor
⚠️ Problem Description
CX50 Ultrasound System IP 88080996 SN SG92000038
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252415
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 122.0 business days
👷
▶
4 Technician Assigned Nov 19, 10:41 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 175d 19h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Nov 19, 2:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 28m
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:43 PM
Invoice Number: SM-247138

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Feb 28, 6:54 PM
Invoice #
SM-247138

Work Details (1)

Name Type Status Qty Amount Date
WL-03012910 Labor Open 0.016666666666667 $38.00 Nov 19, 10:42 AM

Details