📍 Montefiore Medical Center MosesCampus — 111 E 210th St, Bronx NY, 10467
Feb 28, 2025 → Feb 23, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (25 biz days early)
Active: 61 biz days
Paused: 183 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸183d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 23, 2026
183 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Feb 28, 2025Completed: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 28 → Mar 1
Created
▶ Running
0
0
Mar 1 → May 27
Ready for Scheduling
▶ Running
61
61
May 27 → Feb 23
Ready for Release
⏸ Paused
183
—
Feb 23 → Feb 23
Assigned
▶ Running
0
61
Dispatch0.0d
Holding183.5d (excluded)
Coordinators61.0d
Billing2.6d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
183.5 days
Coordinators
61.0 days
Over SLA
Billing
2.6 days
Over SLA
Created: Feb 28, 2025
Due: Mar 30, 2026
Completed: Feb 23, 2026 (35 days early)
📅
244.0 daysTotal Age
⏱️
183.5d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
63.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay183.5 days stuck in "Ready for Release"
⏱️
Total Delay63.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
183.5d
Assigned
0.0d / 0.5d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
2.6d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/12/2026 SRobinson- Called Steven Jones, (332) 205-2631. Spoke with Steve he advised that they will need to scheduled 6-6:30am or after 6pm due to cases Mon-Fri. Advised I would see what we can do to accomodate that and get back to him.
02/04/2026 SRobinson- Called Steven Jones, (332) 205-2631. Went straight to VM and VM box was full. Sending email to stjones@montefiore.org to schedule Vivian for 02/12 at 3pm.
12/09/2025 RArnold - Called (332)-205-2631 for Steve Jones. He confrimed the device is at Moses in the cath lab. He asked that I reached out closer to Feb. Sending email to establish thread.
stjones@montefiore.org
12/08/2025 RArnold - Per Blanca this is not her device.
12/03/2025 RArnold - Called 718-920-6747 for Orna David. Did not leave a message. Sending email.
12/03/2025 RArnold - Called 718-920-4793 for Blanca. Left a message.
11/19/2025 RArnold - Called 718-920-4793 for Blanca. Left a message. Sending email to get device confirmed.
11/19/2025 RArnold - Called 718-920-6747 for Orna. Left a message.
11/11/2025 RArnold - Emailed Blanca for an update on confirming if this device is hers.
11/05/2025 RArnold -Emailed Blanca to confirm device is hers.
btorress@montefiore.org
🔧Work Performed
Allocated to EMSAR, but completed by Philips. Billing for Planner Labor.
⚠️Problem Description
EPIQ CVxi Ultrasound System IP 82435674 SN USO19B0635
📞Call Description
PM - Contract - BG Required PM
📋
Outbound to +13322052631
Completed Feb 4, 2026
02/04/2026 SRobinson- Called Steven Jones, (332) 205-2631. Went straight to VM and VM box was full. Sending email to stjones@montefiore.org to schedule Vivian for 02/12 at 3pm.
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Montefiore Medical Center MosesCampus - Bronx, NY - WO-12319231
Completed Dec 9, 2025
To: stjones@montefiore.org
CC: central.scheduling@emsar.com; rebecca.arnold@emsar.com
BCC: rebecca.arnold@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Montefiore Medical Center MosesCampus - Bronx, NY - WO-12319231
Body:
Hi Steve,
Thank you for taking my call today and confirming the device listed in this email is at the Moses Campus in the Cath Lab. I will reach back out closer to Febru
📞
Call
Completed Dec 9, 2025
12/09/2025 RArnold - Called (332)-205-2631 for Steve Jones. He confrimed the device is at Moses in the cath lab. He asked that I reached out closer to Feb. Sending email to establish thread.
stjones@montefiore.org
Timeline
📋
Work Order Created Feb 28, 6:54 PM
Work Order:WO-01252424
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanMar 1, 9:21 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:14h 26m
🚨61.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:17 PM