Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252438 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Carteret General Hospital — 3500 Arendell St, Morehead City NC, 28557

Feb 28, 2025 → Nov 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 11, 2025
✓ SLA Met (4 biz days early)
Active: 100 biz days
Paused: 72 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸72d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 9, 2025
72 business days (not counted)
39d
▶ Clock Running
Status: Scheduled
Sep 9 → Nov 4, 2025
39 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 100 of ? biz days used
Created: Feb 28, 2025 Completed: Nov 4, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Sep 9 Ready for Release ⏸ Paused 72 —
Sep 9 → Nov 4 Scheduled ▶ Running 39 100
Nov 4 → Nov 4 Tech On Site ▶ Running 0 100
Dispatch 0.0d
Holding 72.5d (excluded)
Coordinators 100.7d
Field Work 1.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
72.5 days
Coordinators
100.7 days
Over SLA
Field Work
1.1 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Nov 11, 2025 Completed: Nov 4, 2025 (7 days early)
📅
172.0 days Total Age
⏱️
72.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
98.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 72.5 days stuck in "Ready for Release"
⏱️
Total Delay 98.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
72.5d
Scheduled
39.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/28/2025 EMartin sent reminder email 

09/26/2025 EMartin sent email to trruegamer@ccgh.org advising rescheduling onsite for 11/04 per Fady 09/09/2025 Emartin rcvd VM from Tom advising Mondays are not good days advised to call or send email with date and time sent email advising FSE onsite Friday 10/03/25 at noon

07/16/2025 Rbailey - Rcvd call from 252.499.7170 Susan Bridgers. She was unfamiliar with this device and didn't know what an Epiq Elite was. She provided the number for BioMed 252.499.6037 for a Mark Porter or Thomas Ruegamer


07/14/2025 EMartin called 252.808.6659 / Tom transferred to biomed manager spk with Tom stated he would look for ULS device and get back looped Tom into email thread


07/03/2025 EMartin sent email to Susan Bridgers <sdbridgers@carterethealth.org> for update on device

🔧 Work Performed
Travel to site. Meet with POC. Get to device. Performed ULS PM per instruction successfully. Device returned to service.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System IP 115598269 SN USO24B1417
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252438
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 73.0 business days
👷
▶
3 Technician Assigned Sep 9, 2:33 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 104d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-03T16:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 26, 12:04 PM
Scheduled For: 2025-11-04T17:00:00.000+0000
🚨 25.0 business days
💵
Expenses Added Oct 31, 8:08 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Patricia Gordon Nov 4, 8:35 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 55d 19h
✔️
Status: Completed by Patricia Gordon Nov 4, 10:25 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 50m
⏱️
3x Labor Added Nov 4, 5:19 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1.5
🏁
Status: Closed by Patricia Gordon Nov 4, 5:26 PM
From: Completed
To: Closed
Duration in Previous: 7h 0m
⏱️
▶
2 Labor Added Nov 5, 9:27 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 4m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:36 PM
Invoice Number: SM-245828

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 39.7 business days (threshold: 2.0 business days)
Exceeded by 37.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Nov 4, 12:00 PM
Created
Feb 28, 6:54 PM
Invoice #
SM-245828

Work Details (5)

Name Type Status Qty Amount Date
WL-02991294 Expenses Open 1 $0.00 Oct 31, 8:08 AM
WL-02996135 Labor Open 0.5 $0.00 Nov 4, 5:19 PM
WL-02996136 Labor Open 1.5 $275.00 Nov 4, 5:19 PM
WL-02996137 Travel Open 1 $0.00 Nov 4, 5:19 PM
WL-02996782 Labor Open 0.016666666666667 $38.00 Nov 5, 9:27 AM

Details