Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252450 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cape Fear Community College — 411 N Front St, WILMINGTON NC, 28401

Feb 28, 2025 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 2, 2026
✓ SLA Met (27 biz days early)
Active: 85 biz days
Paused: 137 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸137d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 15, 2025
137 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 16, 2025
1 business day (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 62 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Dec 16 → Jan 21, 2026
23 business days (counted)
Running total: 85 of ? biz days used
Created: Feb 28, 2025 Completed: Jan 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Dec 15 Ready for Release ⏸ Paused 137 —
Dec 15 → Dec 16 Ready for Scheduling ▶ Running 1 62
Dec 16 → Dec 16 Assigned ▶ Running 0 62
Dec 16 → Jan 21 Scheduled ▶ Running 23 85
Dispatch 0.0d
Holding 137.5d (excluded)
Coordinators 86.3d
Field Work 0.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
137.5 days
Coordinators
86.3 days
Over SLA
Field Work
0.1 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Mar 2, 2026 Completed: Jan 21, 2026 (40 days early)
📅
222.0 days Total Age
⏱️
137.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
83.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 19, 2026
Visit 2 Jan 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 137.5 days stuck in "Ready for Release"
⏱️
Total Delay 83.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
62.3d / 1.0d SLA
Ready for Release
137.5d
Assigned
0.0d / 0.5d SLA
Scheduled
24.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 Mklose rcvd email from Kris, confirm Patty January 20th @12


12/15/2025 mklose called 910-362-7268 lefrt VM for Kristi, sent email


10/31/2025 EMartin sent email to Kristen Bottiglier <kbottiglier@cfcc.edu> with date options


10/24/2025 Rbailey - Called 910.362.7268 NA left VM for Kristen Bottiglier (Body-Gleer) Also resending email with Updated Date to Jan 20 at Noon


10/10/2025 Cever sent email to Kristen Bottiglier <kbottiglier@cfcc.edu> with date options

10/03/2025 YEspino Called 910-362-7268 to speak to Kris Bottiglier to verify the Pm info sent in. Was unable to speak to them so i left a message.

🔧 Work Performed
1/19 - Travel from home office to Wilmington, NC. time spent w/emails, calls, review schedule 1/20 - Travel to campus, get to building, room with device. Performed ULS PM and T&V per instruction successfully. Travel from site to home office.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Affiniti 70 Ultrasound System IP 80171359 SN US419F1189
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252450
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 138.0 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 15, 4:33 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 202d 1h
👷
▶
4 Technician Assigned Dec 16, 6:56 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14h 23m
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-20T17:00:00.000+0000
🚨 22.0 business days
💵
2x Expenses Added Jan 19, 1:07 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Jan 20, 9:32 AM
Type: Labor, Travel
Status: Open
Qty: 4, 1, 202
⏱️
▶
2 5x Labor Added Jan 21, 7:32 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 36d 0h
🏁
Status: Closed by Patricia Gordon Jan 21, 8:36 AM
From: Completed
To: Closed
Duration in Previous: 1h 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jan 22, 1:15 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 4h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 13m
💰
Status: Invoiced by Josh Longway Jan 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jan 20, 12:00 PM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03070410 Expenses Open 1 $0.00 Jan 19, 1:07 PM
WL-03070411 Expenses Open 1 $0.00 Jan 19, 1:07 PM
WL-03071382 Labor Open 4 $0.00 Jan 20, 9:32 AM
WL-03071383 Labor Open 1 $0.00 Jan 20, 9:32 AM
WL-03071384 Travel Open 202 $0.00 Jan 20, 9:32 AM
WL-03072930 Labor Open 0.5 $0.00 Jan 21, 7:32 AM
WL-03072931 Labor Open 2 $275.00 Jan 21, 7:32 AM
WL-03072932 Labor Open 4 $0.00 Jan 21, 7:32 AM
WL-03072933 Travel Open 4 $0.00 Jan 21, 7:32 AM
WL-03072934 Travel Open 201 $0.00 Jan 21, 7:32 AM
WL-03075052 Labor Open 0.016666666666667 $38.00 Jan 22, 1:15 PM

Details