Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252468 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Englewood Hospital Imaging at Emerson — 452 Old Hook Rd Suite 301, Emerson NJ, 07630

Feb 28, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 18, 2025
✓ SLA Met (31 biz days early)
Active: 73 biz days
Paused: 97 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸97d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 15, 2025
97 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 23, 2025
6 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Entered
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 27, 2025
2 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 31, 2025
4 business days (counted)
Running total: 73 of ? biz days used
Created: Feb 28, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Oct 15 Ready for Release ⏸ Paused 97 —
Oct 15 → Oct 23 Scheduled ▶ Running 6 67
Oct 23 → Oct 23 Entered ▶ Running 0 67
Oct 23 → Oct 27 Scheduled ▶ Running 2 69
Oct 27 → Oct 31 Tech On Site ▶ Running 4 73
Dispatch 0.0d
Holding 97.5d (excluded)
Coordinators 70.2d
Field Work 5.0d
Billing 2.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
97.5 days
Coordinators
70.2 days
Over SLA
Field Work
5.0 days
Over SLA
Billing
2.9 days
Over SLA
Created: Feb 28, 2025 Due: Dec 18, 2025 Completed: Oct 31, 2025 (48 days early)
📅
170.0 days Total Age
⏱️
97.5d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
70.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Nkosi Wilson — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 27, 2025
Visit 2 Oct 28, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 97.5 days stuck in "Ready for Release"
⏱️
Total Delay 70.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
97.5d
Scheduled
9.2d / 2.0d SLA
Tech On Site
5.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
07e-Partial Project
6.5d
WO Correction Needed
1.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23/2025 Cever Fady worked with poc to reschedule for Monday the 27th

10/15/2025 Cever received email from Bujgoli, Anca <Anca.Bujgoli@EHMCHealth.org> asking for a date before Oct 31st responded confirming FSe onsite for Oct 23rd at 8:30 a.m.

10/15/2025 Cever sent email adding anca.bujgoli@ehmchealth.org with date options for scheduling

09/30/2025 Rbailey - Called 201.306.0662 NA VM started and then Call answered and then disconnected. Sending email to Amy to Propose Nov 14 at 8am


09/22/2025 Rbailey - Called 201.306.0662 NA Left VM for Amy concerning this device for FU


09/02/2025 Rbailey - Sent 1st Attempt Email to amy.coyle@ehmc.com to propose Jeffry Manuta come on site Dec 18 @9am

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System IP 116148371 SN USN24B1763
🔍 Technician Findings
EPIQ Elite Diagnostic Ultrasound System IP 116148371 SN USN24B1763
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System IP 116148371 SN USN24B1763
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252468
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:22 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 28m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 98.0 business days
👷
▶
3 Technician Assigned Oct 15, 3:05 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-23T12:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 140d 22h
⚠️ 7.0 business days
🆕
▶
4 Status: Entered Oct 23, 2:53 PM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 4m
👷
Technician Assigned by Cristina Everetts
Technician: Nkosi Wilson
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-27T12:00:00.000+0000, 2025-10-27T16:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 27, 7:27 AM
Scheduled For: 2025-10-27T12:00:00.000+0000
🔧
Status: Tech On Site by Nkosi Wilson Oct 27, 8:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 17h
⏳ 2.0 business days
⏱️
2x Labor Added Oct 28, 7:36 PM
Type: Labor
Status: Open
Qty: 2, 3.5
⏳ 3.5 business days
⏱️
▶
2 Labor Added Oct 31, 2:35 PM
Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4d 6h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 3, 2:47 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 1h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Nov 6, 2:02 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 23h
🏁
Status: Closed by Douglas Pearce Nov 7, 1:51 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 23h 49m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 10, 9:05 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 7h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:53 PM
Invoice Number: SM-246520

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.0 business hours
Tech On Site
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Oct 27, 8:00 AM
Created
Feb 28, 6:54 PM
Invoice #
SM-246520

Work Details (4)

Name Type Status Qty Amount Date
WL-02987214 Labor Open 2 $0.00 Oct 28, 7:36 PM
WL-02987215 Labor Open 3.5 $275.00 Oct 28, 7:36 PM
WL-02991862 Labor Open 0.5 $0.00 Oct 31, 2:35 PM
WL-02994192 Labor Open 0.016666666666667 $38.00 Nov 3, 2:47 PM

Details