📍 Memorial Medical Center — 4700 WATERS AVE, Savannah GA, 31404
Feb 28, 2025 → Feb 5, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 2, 2026
✗ SLA Missed
Active: 120 biz days
Paused: 113 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸113d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 6, 2025
113 business days (not counted)
53d
▶ Clock Running
Status: Scheduled
Nov 6 → Jan 28, 2026
53 business days (counted)
Running total: 114 of ? biz days used
▶ Clock Running
Status: Entered
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 114 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 5, 2026
6 business days (counted)
Running total: 120 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 120 of ? biz days used
Created: Feb 28, 2025Completed: Feb 5, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 28 → Mar 1
Created
▶ Running
0
0
Mar 1 → May 27
Ready for Scheduling
▶ Running
61
61
May 27 → Nov 6
Ready for Release
⏸ Paused
113
—
Nov 6 → Jan 28
Scheduled
▶ Running
53
114
Jan 28 → Jan 28
Entered
▶ Running
0
114
Jan 28 → Feb 5
Scheduled
▶ Running
6
120
Feb 5 → Feb 5
Tech On Site
▶ Running
0
120
Dispatch0.0d
Holding113.5d (excluded)
Coordinators121.4d
Field Work1.1d
Billing1.4d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
113.5 days
Coordinators
121.4 days
Over SLA
Field Work
1.1 days
Billing
1.4 days
Over SLA
Created: Feb 28, 2025
Due: Feb 2, 2026
Completed: Feb 6, 2026 (3 days late)
📅
233.3 daysTotal Age
⏱️
113.5d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
119.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay113.5 days stuck in "Ready for Release"
⏱️
Total Delay119.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
113.5d
Scheduled
60.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/06/2025 EMartin rcvd email from Kara Bissen "The best days for us are Thursdays or Fridays. We could do November 3, November 4, November 6, November 7, December 1 or 2. Let me know if any of those days work, or if you have any other suggestions. " replied advising devices are due in Feb FSE onsite 02/05-02/06 for devices
10/30/2025 Cever called 9126782082 and LVM trying to schedule PM
10/27/2025 EMartin Called 912.659.7708 / Audra Tyler left VM sent follow up email for update on device
sent email Philips FSE Bradley Nelson bradley.nelson@philips.com for possible contact
10/24/2025 Rbailey - Called 912.659.7708 NA No Name Left VM for Audra. Advised I was resending email with New FSE and Date of Jan 21 @Noon
atyler@savchildrensheart.com
10/06/2025 EMartin sent email to Audra Tyleratyler@savchildrensheart.com (912) 659-7708 for update on device
🔧Work Performed
Travel to site. Performed ULS PM and T&V per instruction successfully.
🔍Technician Findings
ULS PM
⚠️Problem Description
Ultrasound System 5500CV IP 106264918 SN US124P0122
📞Call Description
PM - Contract - Customer Value PM
📞
Call
Completed Oct 30, 2025
10/30/2025 Cever called 9126782082 and LVM trying to schedule PM
📞
Call
Completed Oct 27, 2025
10/27/2025 EMartin Called 912.659.7708 / Audra Tyler left VM sent follow up email for update on device
📞
Call
Completed Oct 24, 2025
10/24/2025 Rbailey - Called 912.659.7708 NA No Name Left VM for Audra. Advised I was resending email with New FSE and Date of Jan 21 @Noon
atyler@savchildrensheart.com
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Memorial Medical Center - Savannah, GA - WO-12237393
Completed Oct 6, 2025
To: Tyleratyler@savchildrensheart.com
CC: erin.martin@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Memorial Medical Center - Savannah, GA - WO-12237393
Body:
Hi Audra,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of th
📅
WO-01252470 - Preventive Maintenance - Ultrasound - Savannah - Memorial Medical Center
Feb 4, 2026 7:00pm – 7:00pm
Work Order: WO-01252470
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12237393
Location: Memorial Medical Center
Address: 4700 WATERS AVE, Savannah, GA 31404
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US124P0122
Contact Name: Kara Bissen
Contact Phone: 912-988-5050
Contact
Timeline
📋
Work Order Created Feb 28, 6:54 PM
Work Order:WO-01252470
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanMar 1, 9:24 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:14h 29m
🚨61.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:20 PM