Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252480 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Greenwich Hospital — 5 Perryridge Rd., Greenwich CT, 06830

Feb 28, 2025 → Nov 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (28 biz days early)
Active: 67 biz days
Paused: 113 biz days
🕐 Clock stopped: Tech Off Site (Nov 17, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸113d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 6, 2025
113 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 17, 2025
6 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 67 of ? biz days used
Created: Feb 28, 2025 Tech Off Site: Nov 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Nov 6 Ready for Release ⏸ Paused 113 —
Nov 6 → Nov 17 Scheduled ▶ Running 6 67
Nov 17 → Nov 17 Tech On Site ▶ Running 0 67
Dispatch 0.0d
Holding 113.5d (excluded)
Coordinators 67.6d
Field Work 0.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
113.5 days
Coordinators
67.6 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Dec 30, 2025 Completed: Nov 17, 2025 (43 days early)
📅
180.0 days Total Age
⏱️
113.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
65.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 113.5 days stuck in "Ready for Release"
⏱️
Total Delay 65.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
113.5d
Scheduled
6.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/06/2025 Brod - Joseph nuovo contacted site and scheduled for 11/17 at 10 am

PLANNERS DO NOT CONTACT THIS SITE FOR ULS

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
Sparq Ultrasound System IP 87371221 SN US92010435
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252480
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 26m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 114.0 business days
👷
▶
4 Technician Assigned Nov 6, 2:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-17T06:00:00.000+0000, 2025-11-17T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 162d 22h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-17T16:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Nov 17, 11:22 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 21h
⏱️
5x Labor Added Nov 17, 4:14 PM
Type: Labor, Travel
Status: Open
Qty: 3, 2, 156
🚗
▶
2 Status: Tech Off Site Nov 17, 4:19 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added Nov 18, 12:43 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 18, 1:05 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 44m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:43 PM
Invoice Number: SM-247141

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Nov 17, 11:00 AM
Created
Feb 28, 6:54 PM
Invoice #
SM-247141

Work Details (6)

Name Type Status Qty Amount Date
WL-03010197 Labor Open 3 $0.00 Nov 17, 4:14 PM
WL-03010198 Labor Open 2 $275.00 Nov 17, 4:14 PM
WL-03010199 Labor Open 3 $0.00 Nov 17, 4:14 PM
WL-03010200 Travel Open 156 $0.00 Nov 17, 4:14 PM
WL-03010201 Travel Open 156 $0.00 Nov 17, 4:14 PM
WL-03011171 Labor Open 0.016666666666667 $38.00 Nov 18, 12:43 PM

Details